Bedienungsanleitung Foscam C2M (Seite 72 von 76) (Englisch)

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purchased from an authorized distributor or authorized reseller. Distributors may sell products to

resellers who then sell products to end users. No warranty service is provided unless the product is

returned to an authorized return center in the region where the product was first shipped by FOSCAM or

to the point-of-purchase, which may have regional specific warranty implications.

If you purchase your FOSCAM product from online store, please contact the point-of-purchase

and ask for return/replacement/repair service.

Limited Hardware Warranty

 FOSCAM products are warranted to be free from manufacturing defects in materials and

workmanship starting from the shipping date of FOSCAM.

This limited hardware warranty does not cover:

 Software, including the software added to the products through our factory-integration system,

software that included in the CD,etc.

 Usage that is not in accordance with product instructions.

 Failure to follow the product instructions.

 Normal wear and tear.

Return Procedures

 Please read FOSCAM warranty policy & policy of your reseller first before sending items back to

point-of-purchase.

 Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)

number before returning the product. If the product you received is suspected to be defective and

the product warranty has not expired, The RMA number will allow your reseller to track your return

much easier and help them expedite processing your request.

 After receiving your RMA case number, pack the item(s) very well with the original box and all the

original accessories included such as power adapters, brackets, cables, manuals, and driver CD

disks.

 Write your RMA number and the return reason (the problem of the product) on the warranty card

along with the complete package to send them back.

Replacement Services

 If customers ask for replacement service, please contact point-of-purchase and follow their

policy.

 Our technicians will inspect all items returned for replacement requests. If the retuned product is

found in working order, we will return the same item received. However customers shall be

responsible for all shipping & handling charges incurred for getting the units back to customers.

 If returned products are found defective, we will replace the product and assume the shipping cost

for sending back the replacement unit to customers.

 If for any reason, we are unable to provide a replacement of the original returned item(s). You will

have a choice for a “Substitute” item at the same equal value.

 We do not provide exchange and replacement due to normal hardware upgrade according the

market after 14 days after the product is delivered.

 Our technicians will test the product before send out the replacement, any other demand for more

than two times replacement for the same product during replacement limit will be rejected.

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Foscam C2M Seite 72

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