Bedienungsanleitung Foscam FI9928P (Seite 88 von 92) (Englisch)

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6.5 Warranty

FOSCAM values your business and always attempts to provide you the very best of service.

No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product") was

purchased from an authorized distributor or authorized reseller. Distributors may sell products to resellers who

then sell products to end users. No warranty service is provided unless the product is returned to an authorized

return center in the region where the product was first shipped by FOSCAM or to the point-of-purchase, which

may have regional specific warranty implications.

If you purchase your FOSCAM product from online store, please contact the point-of-purchase and ask

for return / replacement / repair service.

Limited Hardware Warranty

FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship starting

from the shipping date of FOSCAM.

This limited hardware warranty does not cover:

 Software, including the software added to the products through our factory-integration system, software

that included in the CD,etc.

 Usage that is not in accordance with product instructions.

 Failure to follow the product instructions.

 Abuse firmware upgrade without the authorized technician's guidance.

 Normal wear and tear.

Return Procedures

 Please read FOSCAM warranty policy & policy of your reseller first before sending items back to

point-of-purchase.

 Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)

number before returning the product. If the product you received is suspected to be defective and the

product warranty has not expired, The RMA number will allow your reseller to track your return much

easier and help them expedite processing your request.

 After receiving your RMA case number, pack the item(s) very well with the original box and all the original

accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.

 Write your RMA number and the return reason (the problem of the product) on the warranty card along

with the complete package to send them back.

Replacement Services

 If customers ask for replacement service, please contact point-of-purchase and follow their policy.

 Our technicians will inspect all items returned for replacement requests. If the retuned product is found in

working order, we will return the same item received. However customers shall be responsible for all

shipping & handling charges incurred for getting the units back to customers.

 If returned products are found defective, we will replace the product and assume the shipping cost for

sending back the replacement unit to customers.

 If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a

choice for a "Substitute" item at the same equal value.

 We do not provide exchange and replacement due to normal hardware upgrade according the market

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