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Warranty Service: If you think your product
is defective, call Franklin’s Customer Service
Desk, 1-800-266-5626, to request a return
merchandise authorization (“RMA”) number,
before returning the product (transportation
charges prepaid) to:
Franklin Electronic Publishers, Inc.
Attn: Service Department
One Franklin Plaza
Burlington, NJ 08016-4907
If you return a Franklin product, please
include your name, address, telephone
number, a brief description of the defect and
a copy of your sales receipt as proof of your
original date of purchase. You must also
write the RMA prominently on the package if
you return the product; otherwise there may
be a lengthy delay in the processing of your
return. Franklin strongly recommends using
a trackable form of deliver to Franklin for
your return.
