4. Troubleshooting
When I press the call button my VoIP client does not launch.
1. Windows Vista:
Right-click the Futiro icon on the Desktop. Click on Properties and then on
the Compatibility tab. Ensure that the Compatibility Mode box is ticked and
that Windows XP (Service Pack 2) is selected in the listbox. Restart
Windows.
2. Is the Futiro handset plugged in to a USB port?
The Futiro handset needs to be plugged into a working powered USB port on
your computer.
3. Is the LED on the phone on? (Luna Only)
If not, there may be a problem with your USB port. If possible try a different
USB port.
4. Is the VoIP application installed on your computer?
Check your desktop and/or your program list to see if your selected VoIP
client software is installed. If not, download and install the application from
your provider’s website.
5. Have you logged into your VoIP account?
Please sign in to your VoIP provider account before using your Futiro
handset.
6. Is the Futiro software installed on your computer?
Check your desktop and/or your program list to see if Futiro is installed. If not,
refer to Chapter 2 Installing your Futiro USB Handset.
