16
en After-sales service
Notes
– Each time the mains power is switched on or
following a power failure, a sound is produced
when the gas valves are started up. The illuminated
rings around the control knobs will be lit green for a
few seconds and then turn yellow. Wait until the
illuminated rings switch off.
– When the gas cooktop is switched on, the
electronics open up the gas supply, which
produces a short sound. A sound can also be heard
when the setting is changed. This is normal.
Demo mode
The demo mode is activated if all of the illuminated rings
around the control knobs light up white for 10 seconds
after switching on the appliance. The burner does not
ignite. The illuminated ring around the active control
knob lights up orange.
You can deactivate the demo mode as follows:
1Turn all of the control knobs to 0. Disconnect the
appliance from the mains power supply. Wait at
least 30 seconds.
2Reconnect the appliance. The illuminated rings
around the control knobs light up green for a few
seconds and then turn yellow. Wait until the
illuminated rings switch off.
3Then deactivate demo mode within three minutes as
follows:
Turn any of the control knobs anti-clockwise to
position 12.
4Turn the control knob clockwise to position 1.
5Turn the control knob anti-clockwise to position 0.
Wait until the illuminated ring lights up yellow.
6Turn the control knob clockwise to position 1. The
illuminated ring lights up green.
Wait for five seconds. The illuminated ring now
turns yellow.
Demo mode has now been deactivated. To save the
setting, always exit the menu as follows:
7Turn the control knob to 0. Then turn the control
knob anti-clockwise to position 12. Turn the control
knob clockwise to position 1. Turn the control knob
anti-clockwise to position 0. Wait until the
illuminated ring goes out.
After-sales service
After- sales service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an appropriate
solution, also in order to avoid after-sales personnel
having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
that features these numbers can be found on the
underside of the appliance.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
The appliance panelling becomes
slightly raised at the corners when it is in
operation.
The metal from which the cook-
top is made expands as it heats
up.
This is normal. It will contract again once it has
cooled down.
E no. FD no.
After-sales service O
GB 0344 892 8988
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak.
Off peak 0.0088 € per minute.
AU 1300 368 339
NZ 09 477 0492
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7\SH
