Consumer Support
Troubleshooting Tips Operating Instructions Safety InstructionsInstallation Instructions
Troubleshooting tips…
Problem Possible Causes What To Do
Frequent “buzzing” sound Icemaker power switch is in the • Set the power switch to the O (off) position. Keeping it
I (on) position, but the water supply in the I (on) position will damage the water valve.
to the refrigerator has not been
connected.
Ice cubes have odor/taste Ice storage bin needs cleaning. • Empty and wash bin. Discard old cubes.
Food transmitting odor/taste • Wrap foods well.
to ice cubes.
Interior of refrigerator • See Care and cleaning.
needs cleaning.
Small or hollow cubes Water filter clogged. • Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing Door left open. • Check to see if package is holding door open.
Temperature control not set • See About the temperature controls.
cold enough.
Cube dispenser does not work Icemaker turned off or • Turn on icemaker or water supply.
water supply turned off.
An item is blocking or has fallen into • Remove any item that might be blocking, or has fallen into,
the ice chute inside the top door the chute.
bin of the freezer.
Ice cubes are frozen to • Remove cubes.
icemaker feeler arm.
Irregular ice clumps in • Break up with fingertip pressure and discard remaining clumps.
storage container.
• Freezer may be too warm. Adjust the freezer control to a
colder setting, one position at a time, until clumps do not form.
Dispenser is LOCKED. • Press and hold the LOCK button for 3 seconds.
Water has poor taste/odor Water dispenser has not been • Dispense water until all water in system is replenished.
used for a long time.
Water in first glass is warm Normal when refrigerator • Wait 24 hours for the refrigerator to completely cool down.
is first installed.
Water dispenser has not been • Dispense water until all water in system is replenished.
used for a long time.
Water system has been drained. • Allow several hours for replenished supply to chill.
Water dispenser does Water supply line turned • See Install water line.
not work off or not connected.
Water filter clogged. • Replace filter cartridge or remove filter and install plug.
Air may be trapped in the water system.
• Press the dispenser arm for at least two minutes.
Dispenser is LOCKED. • Press and hold the LOCK button for 3 seconds.
Refrigerator control setting is too cold. • Set to a warmer setting.
Water spurting from Newly-installed filter cartridge. • Run water from the dispenser for 3 minutes (about
dispenser one and a half gallons).
Water is not dispensed Water in reservoir is frozen. • Call for service.
but icemaker is working
Refrigerator control setting is too cold. • Set to a warmer setting.
No water or ice cube production Supply line or shutoff valve is clogged.
• Call a plumber.
Water filter clogged. • Replace filter cartridge or remove filter and install plug.
Dispenser is LOCKED. • Press and hold the LOCK button for 3 seconds.
CUBED was selected but Last setting was CRUSHED. • A few cubes were left in the crusher from the previous
CRUSHED was dispensed setting. This is normal.
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