When I open a file or a program, a “Insufficient
Memory” message pops up.
Ans：
The device memory is shared by both storage and programs. You can follow the steps
below to free up some memory.
Remove some of the rarely used programs you installed.
Remove rarely used files.
(See 11.2 Memory for more details.)
Why doesn’t the screen respond accurately to
my stylus taps?
Ans：
Select “Start”>Settings>System tab>Screen>General tab. Select “Align Screen” to align
the screen.
Why does the device launch wrong programs or
ignore my command when I press a device key?
Ans：
Select “Start”>Settings>Personal tab>Buttons and check whether the programs assigned
to each key is correct. You can change these key assignments by preference.
My device can’t form a successful connection
with ActiveSync.
Ans：
Please make sure you have installed ActiveSync 4.1 on your computer. You can find
ActiveSync in the installation CD, or you can download the latest version from Microsoft’s
website.
Please make sure you have connected the device to the computer by plugging in the USB
cable to both the device and the computer.
Make sure that you are not running another program that is using the same serial port.
If the connection still fails, remove ActiveSync on your computer and reinstall.
How do I take out the mini SD card from the SD
adapter?
Ans：
The card slot on this device is designed for mini SD cards. To remove the mini SD card
from the SD card adapter, please hold the SD card adapter with one hand, slightly lift the
end of the mini SD card and pull.
Example:
Why does my notebook crash when I use USB
fast charging?
Ans：
USB fast charging is not suitable for some notebooks. If your notebook becomes slow or
unstable when using USB fast charging, please do not use this function.
Why are there double entries in my Contacts
list?
Ans：
You may have selected “Show SIM Contacts” in Contacts menu. If you have already copied
your SIM contacts to the device, then you do not need to select “Show SIM Contacts”.
