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Why can’t I turn on the device?
Ans：
Please make sure that the device has sufficient power, and that the battery is secured in
the device.
Plug the device to an outlet using the travel charger. Check whether the LED light on the
device has lighted up, and then press the power key on the device to turn on the device.
Why does the screen freezes and does not
respond to my commands or input?
Ans：
Reboot the system to free up memory. The system shall operate more efficiently.
If the system still lags after rebooting, you will need to clean boot the device. To clean boot,
press Call key, End key and the power key at the same time for about 3 seconds and then
release. Your device will reset to factory defaults and reboot.
Note: When you perform a clean boot on this device, all your personalized settings,
information, and programs installed will be removed. The system will reset to factory
defaults.
Why can’t my device make any sound alerts?
Ans：
Tap on the speaker icon
on the top right corner of the screen, and then adjust the alert
or ring volume.
You could also use the volume key on the left side of the device to adjust volume. (See 3.4
Volume Adjustments for details.)
Why would the screen darkens automatically?
Ans：
This is a power saving mechanism. You can change this setting in “Start” > Settings >
System tab >Backlight> Battery Power tab & External Power tab.
When I open a file or a program, a “Insufficient
Memory” message pops up.
Ans：
The device memory is shared by both storage and programs. You can follow the steps
below to free up some memory.
Remove some of the rarely used programs you installed.
Remove rarely used files.
(See 11.2 Memory for more details.)
Why doesn’t the screen respond accurately to
my stylus taps?
Ans：
Select “Start”>Settings>System tab>Screen>General tab. Select “Align Screen” to align
the screen.
Why does the device launch wrong programs or
ignore my command when I press a device key?
Ans：
Select “Start”>Settings>Personal tab>Buttons and check whether the programs assigned
to each key is correct. You can change these key assignments by preference.
My device can’t form a successful connection
with ActiveSync.
Ans：
Please make sure you have installed ActiveSync 4.1 on your computer. You can find
ActiveSync in the installation CD, or you can download the latest version from Microsoft’s
website.
Please make sure you have connected the device to the computer by plugging in the USB
cable to both the device and the computer.
Make sure that you are not running another program that is using the same serial port.
