Bedienungsanleitung Gigaset A694A (Seite 39 von 51) (Englisch)

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Gigaset A690-A690A/AS690-AS690A / LUG-Kombi IE-UK (Amazon) en / A31008-M2816-L141-1-7619 / appendix.fm / 2/19/21

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Service (Customer Care)

Questions and answers

If you have any questions about the use of your telephone, please go to www.gigaset.com/service where help

is available at any time. The table below contains a list of common problems and possible solutions.

Guarantee Certificate - United Kingdom and Ireland

Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer

shall be granted a manufacturer’s Guarantee under the conditions set out below:

•In the case of new devices and their components exhibiting defects resulting from manufacturing and/or

material faults within 24 months of purchase, Gigaset Communications shall, at its own option and free of

charge, either replace the device with another device reflecting the current state of the art, or repair the

said device. In respect of parts subject to wear and tear (including but not limited to, batteries, keypads,

casing), this warranty shall be valid for six months from the date of purchase.

•This Guarantee shall be invalid if the device defect is attributable to improper care or use and/or failure to

comply with information contained in the user manuals. In particular claims under the Guarantee cannot

be made if:

•The device is opened (this is classed as third party intervention)

•Repairs or other work done by persons not authorised by Gigaset Communications.

•Components on the printed circuit board are manipulated

•The software is manipulated

•Defects or damage caused by dropping, breaking, lightning or ingress of moisture. This also applies if

defects or damage was caused by mechanical, chemical, radio interference or thermal factors (e.g.: micro-

wave, sauna etc.)

Problem Nothing on the display.

Cause The handset is not switched on.

The batteries are flat.

Solution Press the End call key for about 5 seconds or place the handset into the base.

Charge or replace the batteries.

Problem No radio connection to the base.

Cause The handset is outside the range of the base.

Handset is not yet registered.

The base is not switched on.

Solution Move the handset closer to the base.

Check the power plug on the base.

Problem You cannot hear a ring or dial tone from the fixed line network.

Cause The phone cable supplied has not been used or it has been replaced by a new cable with the

wrong pin connections.

Solution

Please always use the telephone cable supplied or ensure that the pin connections are

correct when purchasing from a retailer.

Problem Error tone sounds after system PIN prompt.

PIN forgotten.

Cause You have entered the wrong system PIN.

Solution Reset the system PIN to the default 0000.

All the handsets are de-registered. All settings are reset. All lists are deleted.

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Gigaset A694A Seite 39

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