18 General Warranty Conditions
Warranty conditions
As the purchaser of a Gutfels appliance you are entitled to the legal
guarantees from the sales contract with your dealer. In addition, we grant
a warranty to you under the following conditions:
Period of indemnification
The warranty shall run for 24 months starting from the purchase date
(proof of purchase must be submitted). During the first 6 months defects
in the appliance will be eliminated free of charge, provided that the
appliance is accessible for repairs without any particular effort. In the
further 18 months the buyer undertakes to prove that the defect already
existed at the time of delivery of the appliance.
In the case of commercial use (e.g. in hotels or cafeterias), or in the
event of community use by several households, the warranty amounts to
12 months starting from the date of purchase (proof of purchase must be
submitted). During the first 6 months defects in the appliance will be
eliminated free of charge, provided that the appliance is accessible for
repairs without any particular effort. In the further 6 months the buyer
undertakes to prove that the defect already existed at the time of delivery
of the appliance.
If a claim is made on the warranty, the warranty shall not be extended
either for the appliance or for the newly incorporated parts.
Scope of the Defect Removal
Within the periods mentioned we will eliminate all defects from the
appliance, which are to be demonstrably attributed to unsatisfactory
execution or material defects. Replaced parts are transferred to our
ownership.
The following are excluded:
Normal wear, deliberate or negligent damage, damage that is caused by
non-compliance with the operating instruction, inappropriate setup or
installation or due to connection to the wrong mains voltage, damage due
to a chemical or an electro-thermal effect or due to other abnormal
environmental conditions, glass, lacquer or enamel damage and possibly
differences in colour as well as defective bulbs. Likewise, appliance defects
are excluded if they are to be attributed to transport damage. Also, we
don’t provide any services if work is undertaken on appliances by
