6. Guarantee
HAAS + SOHN gives the buyer a guarantee in the frame of
valid legal regulations. The two-year guarantee runs from the
moment of the actual hand-over.
As a document, the respective invoice is to be presented. In
case that a defect comes up in your appliance during the
guarantee period, HAAS + SOHN eliminates (repairs) the
defect in the shortest possible time, or replaces the faulty
thing as per your choice.
Cancellation of the contract/ reduction of price are ruled out,
unless it contradicts legal regulations. There can be employed
only the spare parts that have been approved by the
manufacturer expressly, or are offered by him. Replacement
parts that are covered by the warranty and which the customer
can replace himself are provided free of charge during the
warranty period. Replacement parts are provided without
service intervention.
However, if the customer requires assembly of replacement
parts by a service technician, this service is charged.
The changes of the object of the purchase, which are due to
its habitual use are excluded from the guarantee. Not executed
or incorrect maintenance or cleaning, the draft of the chimney
adjusted improperly with reference to the appliance,
insufficient or too big, unprofessional handling, negligence or
alterations of the appliance exclude guarantee claims, too.
WARNING:
In case of any alteration in the construction of the stove, as
well as of its use contrary to the determined purpose, all the
rights arising from the guarantee cease to exist.
7. Orders of spare parts / questions of the service /
complaints
In case of ordering spare parts, or with questions concerning
the repairs and service, or when lodging a complaint, address
always directly your Haas+Sohn vendor, from whom you
have bought the appliance.
In order to allow fast processing of your query, the data
from the type plate of the appliance are
necessary unconditionally:
• Exact designation of the type (execution, model)
• Serial number
The type plate is situated on the rear side of the stove and on
the title page of the Operation Manual.
7.1. Orders of spare parts
Moreover, please pay attention to technical drawings and
tables in the specification of the appliance, where you will find
the correct denomination of the required spare part.
