Bedienungsanleitung Haas-Sohn KOMFORT-IV (Seite 12 von 12) (Englisch)

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13.2 Warranty directives:

1. HAAS + SOHN accept guaranty for the duration

of three years calculated from the delivery to the

end user for

a) unobjectionable material condition and

workmanship to suit the purpose,

b) expert assembly,

c) Adherence to the rated heat output (watt)

according to DIN 18895/ EN 13229 and the

room heating capacity according to DIN 18893

(see Equipment plate, technical data on the

enclosed Equipment sheet or catalogue

details).

The warranties a) to c) extend to the repair of the

device or the parts subject of the complaint free of

charge. Entitlement exists only for the free of

charge replacement of parts having defects in the

material and in the workmanship. Claims beyond

this are excluded.

We provide 6 months guaranty for wear parts in

the fire area such as refractory, vermiculite, fire

grate, glass ceramic and seals as well as

operating elements such as handles and painted

surfaces.

2. HAAS + SOHN does not accept any guaranty for

damages and defects on equipment or their parts

caused through:

• External, chemical or physical effects during

transport, storage, installation and utilisation of the

device (e.g. quenching with water, food cooking

over, condensate, overheating due to incorrect

operation (e.g. open firebox door), or hair crack

formation in natural stones or enamelled parts are

not considered a quality defect,

• Incorrect choice of chimney stove size,

• Failure to heed the building regulations applicable

from time to time,

• Errors in the installation and connection of the

device,

• Insufficient or excessive chimney draught,

• Incorrectly performed repair operations or other

especially subsequent changes to the fireplace or

flue gas pipe (smoke pipe and chimney),

• Use of unsuitable fuels,

• Incorrect operation: Overloading the devices (see

Operating Instructions of the manufacturer)

• Wear on the parts of steel, glass ceramic seals,

refractory or vermiculite directly exposed to the

flames insofar as not included in the warranty (1a),

• Incorrect treatment,

• Insufficient care, use of unsuitable cleaning agents.

13.3 Complaints:

Please present your complaints only to your

specialist dealer. When doing so, it is

imperative that you should name the type

and manufacturing number of your chimney

stove. This information can be found on the

nameplate of the device (in the wood

storage compartment of the device).

14. Instructions for ordering replacement parts:

When ordering replacement parts please state the

complete type and manufacturing number of your

chimney stove. These details can be found on the

nameplate of the device (in the wood storage

compartment of the device).

Also pay attention to the technical drawings and

tables on the Equipment Sheet where you will find

the correct designation of the required

replacement parts. For ordering refractory

replacement parts, the refractory bricks in these

drawings are numbered and the refractories are

viewed from the top in these drawings (top view).

Caution! Do not change the fireplace!

Use only replacement parts that have been

expressly approved or are offered by the

manufacturer.

If required, please contact your specialist dealer.

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