Bedienungsanleitung Haas-Sohn PALLAZZA 517.08 (Seite 35 von 36) (Englisch)

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15. Guarantee

General

HAAS + SOHN gives the purchaser a guarantee

within the context of the legislation. The two-year

guarantee period commences on the date of the

actual handover. The invoice is to be submitted as

proof.

Guarantee guidelines

If a defect occurs in your device within the

guarantee period, HAAS + SOHN will correct

(improve) this defect in the shortest possible time

or optionally replace the defective item.

Cancellation of the contract/a price reduction is

excluded in so far as this exclusion does not

conflict with legislation. Only replacement parts

that are expressly authorised or offered by the

manufacturer may be used.

We would like to point out that our customer

service offices are also available on the usual

terms and conditions at any time after the expiry of

the guarantee.

We reserve the right to make technical changes.

HAAS + SOHN gives no guarantee for damage to

or defects in devices or parts there of that have

been caused by:

Changes to the subject of the purchase that are

connected with normal wear and tear (fire clay,

Vermiculite, grate, glass ceramics and seals etc.),

incorrect operation (e.g. overheating),

overloading, neglect and changes without the

consent of HAAS + SOHN are excluded from the

guarantee.

Errors in the installation and connection of the

device, insufficient or too-strong chimney draught,

incorrectly carried out repair work or other, in

particular subsequent, changes to the heating

appliance or flue gas pipework (stove pipe and

chimney),

use of unsuitable fuels, incorrect operation;

overloading the devices (see the manufacturer’s

operating instructions), wear on the parts made of

iron or fire clay directly exposed to the flames, in

so far as they are not covered by the guarantee

(1a), incorrect handling, insufficient care, the use

of unsuitable cleaning agents.

Complaints

Please address any complaints only to your

specialist dealer. Here you must state the type and

manufacturer’s numbers of your stove. You will find

this information on the type plate of the device (on

the back of the device).

Instructions for ordering replacement parts

When ordering replacement parts we would ask

you to state the full type and manufacturer’s

numbers of your pellet stove. You will find this

information on the type plate of the device (inside

the cover of the storage container) and on the first

page of these instructions. If there is no reference

to type or manufacturer’s number in this place,

place enter them there. Then you will always have

all the important information to hand.

Please also note the drawings and tables in these

instructions. Here you will find the correct

descriptions of the required replacement parts.

Attention! The heating appliance must not

be modified!

Only replacement parts that are expressly

authorised or offered by the manufacturer may

be used.

If necessary, please contact your specialist

dealer.

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