Bedienungsanleitung Haas-Sohn Werfen (Seite 6 von 6) (Englisch)

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5.10. Trouble-shooting

The stove heats badly or produces

smoke when:

Remedy:

The stove heats badly or

produces smoke when:

Remedy:

a stove has been chosen which is

too small for the size or the

building style of the room,

Choose the correct size of

stove.

a supply of fresh air from outside

is lacking,

Ventilate the room more

frequently and possibly

remove window seals

the stove or the stove pipe is rusty,

Clean the stove and the

stovepipes at the right time.

the heat transmitting surfaces of

the heat exchanger are dirty,

Clean the heat exchanger.

the connection of the stove to the

chimney is not airtight,

Examine the connection

and seal it.

the water pressure in the system

is too low (lack of water),

Check the water pressure

(possibly refill with water).

the stove is heated with the wrong

kind of fuel,

Use fuels according to the

operating instructions.

the heating system keeps

overheating,

The user checks if the

radiators are open or

you speak with your heating

engineer.

the stove is wrongly connected or

the chimney overloaded,

Advice from the master

chimney sweep.

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6. Guarantee

6.1. General

HAAS + SOHN accept two years of guarantee for this

appliance as part of the warranty guidelines, except for parts

directly exposed to fire (wear parts). The guarantee

commences with the day of delivery. The invoice must be

presented as proof.

6.2. Warranty guidelines

If a defect occurs in your device within the guarantee period,

HAAS + SOHN will correct (improve) this defect in the

shortest possible time or optionally replace the defective

item. Cancellation of the contract/a price reduction is

excluded in so far as this exclusion does not conflict with

legislation. Only replacement parts that are expressly

authorised or offered by the manufacturer may be used.

We would like to point out that our customer service offices

are also available on the usual terms and conditions at any

time after the expiry of the guarantee.

We reserve the right to make technical changes.

HAAS + SOHN gives no guarantee for damage to or

defects in devices or parts there of that have been caused by:

Changes to the subject of the purchase that are connected

with normal wear and tear (fire clay, Vermiculite, grate,

glass ceramics and seals etc.), incorrect operation (e.g.

overheating), overloading, neglect and changes without

6.3. Complaints

Please lodge your complaints exclusively with your

specialist dealer. When doing so it is imperative that you

quote the type and manufacturing number of your chimney

stove. These details are found on the nameplate of the

appliance (at the back of the appliance).

7. Information concerning the ordering of

replacement parts

When ordering replacement parts please quote the full type

and manufacturing number of your chimney stove. This

information can be found on the nameplate of the appliance

(at the back of the appliance).

Also observe the technical drawings and tables on the

Equipment Sheet where the correct designation of the

required replacement part can be found. To order refractory

replacement parts the refractory bricks are numbered in these

drawings, looking at the drawings from the top (top view).

Warning! The fireplace must not be changed!

Only replacement parts expressly approved or offered by the

manufacturer must be used. Please contact your specialist

dealer if required.

We accept no liability for changes made after going

to press with these instructions.

We reserve the right to make changes.

Replacement parts that are covered by the warranty and

which the customer can replace himself are provided free of

charge during the warranty period. Replacement parts are

provided without service intervention. However, if the

customer requires assembly of replacement parts by a service

technician, this service is charged.

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