Soluon S4 User Guide
Page 24 BK738
10 Guarantee
10.1 Guarantee
If any part of the main body of the stove fails due to a manufacturing or material defect
during the guarantee period that applies in respect of the relevant stove (as set out
below), Hamlet Stoves will, at its sole discretion, repair or replace your stove, for no
charge.
For the purposes of this guarantee, a material or manufacturing defect includes the
splitting or cracking of the main body (defined as the steel outer casing and items fixed
immovably to the casing).
Damage caused by over-firing or over-heating is not covered. Warping and a red-oxide
colouring will demonstrate the over- heating of internal parts; body paint which has turned
dusty white is also indicative of such use.
The following guarantee periods shall apply in respect of the following :
Solution S4 stoves come with a 10 Year warranty to the main body of the stove.
The external paint finish carries a one-year guarantee only.
This guarantee is subject to the Terms and Conditions set out below.
10.2 Terms and Conditions
The following terms and conditions must be satisfied in order for your stove to be covered
by the guarantee set out above:
1. Your stove must have been purchased from an officially approved dealer.
2. You must be the original purchaser of the stove in order to make a claim. This
guarantee is not valid in relation to any claims made by someone who did not originally
purchase the stove from Hamlet Stoves or an approved retailer / dealer.
3. Any claim under this guarantee must be made through the approved dealer where the
stove was purchased and accompanied by proof of purchase (e.g. a valid receipt). Stoves
not purchased from an approved retailer / dealer will not be covered by this guarantee.
4. Your stove must be installed in the UK for this guarantee to be valid. Stoves installed
outside of the UK will not be covered by this guarantee.
5. Your stove must have been installed by a suitably qualified person and in accordance
with the manufacturer’s installation instructions. Stoves not installed by a suitably qualified
person or not installed in accordance with the manufacturer’s installation instructions will
not be covered by this guarantee.
