TROUBLESHOOTING GUIDE 51
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE SOLUTION
Unit does not function when Main • No AC Power • Make certain that the AC power cord is plugged into a live outlet
Power Switch is pushed • Check to see whether the outlet is switch-controlled
Display lights, but no sound • Intermittent input connections • Make certain that all input and speaker connections are secure
or picture •
Mute is on • Press Mute Button
• Volume control is down • Turn up the volume control
Unit turns on, but front-panel • Display brightness is turned off • Follow the instructions in the Display Brightness section
display does not light up on page 37 so that the display is set to VFD FULL
No sound from any speaker; • Amplifier is in protection mode • Check speaker wire connections for shorts at receiver and
light around power switch is red due to possible short speaker ends
• Amplifier is in protection mode • Contact your local Harman Kardon service center
due to internal problems
No sound from surround or • Incorrect surround mode • Select a mode other than Stereo
center speakers • Input is monaural • There is no surround information from mono sources
• Incorrect configuration • Check speaker mode configuration
• Stereo or Mono program material • The surround decoder may not create center- or rear-channel
information from nonencoded programs
Unit does not respond to • Weak batteries in remote • Change remote batteries
remote commands • Wrong device selected • Press the DPR selector
• Remote sensor is obscured • Make certain that the front-panel sensor is visible to the remote,
or connect remote sensor
Intermittent buzzing in tuner • Local interference • Move the unit or antenna away from computers, fluorescent
lights, motors or other electrical appliances
An
UNLOCK message appears • The type of digital audio stream • Wait a second or two for the unit’s processor to recognize the new data
in the display and/or the letters has been changed stream and automatically resume playback
in the Channel Indicator display flash • Digital audio feed paused • Resume DVD playback.
at the same time as the audio stops
In addition to the items shown above, additional information on troubleshooting possible problems with your DPR 1005, or installation-related issues, may be found in the
list of “Frequently Asked Questions” which is located in the Product Support section of our Web site at www.harmankardon.com.
Processor Reset
In the rare case where the unit’s operation or the dis-
plays seem abnormal, the cause may involve the erratic
operation of the system’s memory or microprocessor.
To correct this problem, first unplug the unit from the
AC wall outlet and wait at least three minutes. After the
pause, reconnect the AC power cord and check the
unit’s operation. If the system still malfunctions, a
system reset may clear the problem.
To clear the DPR 1005’s entire system memory
including tuner presets, output level settings, delay
times and speaker configuration data, first put the unit
in Standby by pressing the
Standby/On Button 2.
Next, press and hold the
Surround Mode Group
Selector
3 and the Tuning Mode Selector 9
buttons for three seconds.
The unit will turn on automatically and display the
RESET message in the Upper Display Line ^.
NOTE: Resetting the processor will erase any configu-
ration settings you have made for speakers, output
levels, surround modes, digital input assignments as
well as the tuner presets. After a reset the unit will be
returned to the factory presets, and all settings for
these items must be reentered.
If the system is still operating incorrectly, there may
have been an electronic discharge or severe AC line
interference that has corrupted the memory or
microprocessor.
If these steps do not solve the problem, consult an
authorized Harman Kardon service center.
