Troubleshooting
How do I know when my account has been activated?
Once your account has been activated by T-Mobile, you will see a “Welcome”
message on your screen. If the Welcome message doesn’t appear on your
device within 48 hours after registering, contact T-Mobile’s Customer Care
department.
In order to comply with airline regulations, how can I temporarily disable
wireless connectivity when traveling?
Remember to power off your device during aircraft takeoffs and landings. To
turn off wireless connectivity (to comply with FAA regulations) follow these
instructions:
1 From the Jump screen, press MENU , and select Controls > Wireless.
2 In the Wireless Options dialog box that appears, select the Wireless Off
option, then select
DONE .
3 Your device is now offline. You should confirm offline status by looking
next to the radio tower icon in the title bar; it should read OFF.
Even without wireless connectivity, you can still access the device applications
and you can read email messages that have been already downloaded.
However, you will not be able to send or receive messages until you enable
wireless connectivity.
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