Ver 2010 -2
HISENSE WARRANTY
TERMS AND CONDITIONS
1. HISE NSE Ast ralia wil l de pa rts nd labour to you se t
out he rein.
2. Not hing in the warran ty limits any rights you may have under t he tr ade
pract ices he r mm onwealth eg islation. righ ts
cannot be chang ed by the conditions in this warr anty. Sub ject to the
conditio ns bel ow th is appliance is anted by Hi sense and/or en ts
be free from defects in materials and wo rkma nship fo r a
period of 12 mon th
s
on DV D integ rated mode ls an d 36 mon ths mb inat ion mo dels om
the date of pu rch ase (the “Warrant y pe riod”)
3. This an ty: -
a. du c purcha sed as NE W, manu factured for use in Main land
Australia and Tasmania;
b. mm ences from the date of purcha se as li sted on the Custome rs
invoice;
c. prov ides for tbou r and ent pa rts necessary to ma inta in ou r
produ ct in good ope rat ing cond ition as specified in this warr an
ty howeve r,
if
repair is n because of pr oduct failur e during norm al usage ,
Hisen se he opt ion pair epl ace he ct ive pa rt
of t he pr odu ct with odu ct or part of the nd and quli ty
and a replacement part may be ne w or rec onditione d of li ke kind and
quality and may cost less than the original product purchased and no
charges und s wil l made ed on th e ep lacement du ct co st
difference;
d. appl ies o
nly t o the origin al
pu rchaser and cann ot be t ran sferred ;
e. Cove rs produc t for commercial purpos es fo rpe riod of 90 da ys
EG signage and/or advertising usage.
4. Prod uct Iden tificatio n
a. en se reserves the ri gto reject claims fo r an y services or wo rk where
the Cu stomer reque sting work or seom Hi sand /or its
agents no t ducri al
purchase as per ori ginal purchase inv
oice.
b. an ty wi l
l be ded iSeri al Numb eck er be
placed on the equi pment is dama ged, mod ifie ded .
c. In the tat qu est fo r ep air is mad e aga inst rr anty he re
the ri al umbe r st ick er ot ac hed
can not produce for veri ficatio n the origina l in voice, the re pai wi ll not
affect any r epairs on the product and the Cust omer wil l be c harged a
service call-ou t fee.
5. Wha t is cov
ered by th is wa
rran ty
a. eq uipment is cove red fo raulty work manship on partsha t ha ve
failed unde r normal use which are contained within the product.
b. Hi sen se an d/or its Agents will de cid e if there are an y de fects in the
material a nd/or work manship
c. This warran ty is only pp licable f or repai rs on declared equi pment carried
out wi thin Mainland Australia a nd Ta smania
6. Wha t is not Cove red by th is wa rran ty (exc lud ed)
a. an y dam age or fa ie:
i. of
equ ipm ent d
ue to the product be ing inadequa tel y se rviced to
man ufactu rer’ s recomm endat ion
ii. resulting on mental on s ud iand limi ted
dirt, t, t, orro sion, il t-u p, pa rt
of the product includ ing its parts; or
iii . resu lting from exc ess ive use “fair wea r and tear”;
iv. resu lting from poo r install ation inc lud ing and not limited to
position ing an d exte rnal ly fitt ed equipmen t such as plumbing a
nd
draina
ge, blin g, an tennae or to Incoib ili ty of connected
equipmen t;
v. to the product ca used by ovat ing as a res ult of sit ing or
pos ition ing of the equipment, where there is not provi sion fo r
adequate ventilatio n or a dust f ree en vironm ent;
vi. ca used ou r app liance as an tled, ep air ed se rviced
by any person other t han so meone au tho rised by Hisen se;
vii . to a product or compone nts, caused b po wer sge s or s
inc luding nd
not li mited to, m
ains powe r and tommun ications
conne ctions, or to other un spe cified sou rces, inc orrect pow er
curr ent, voltage fluct uation, amperage fluctua tion, rust or corrosion;
viii. due to dr opped produ ct; collis ion wit h anoth er ob ject, use of which
is no t de signed, ne gli gence, acc ident or delibe rate misuse, theft ,
abuse, vandali sm, flood , fire, ea rthqua ke, electri cal sto rms or an y
other act of God or an y war related events;
b. co sts of att endance an d testing whe rean ical or
electri cal
fai lure is id entified;
c. initial setup and inst allation of the prod uct;
d. ma intena nce cu rth rough he al lation
of it ems li sted as r equiri ng periodic replac emet;
e. od ucts with removed or altered seri al numbe rs;
f. co nsumables such as but no t li mited to bulbses, batteri es, remo te
controls;
g. emova l and reinsll ation of an internal co mponent not performed by a
factory au thorised service centre;
h. cos met ic
or st ructural items ;
i. An y fa ilures due to the inte rferen ce or to ot her prod ucts and /or
sou rces;
j. Inab ility of th eod uct to read or outp ut da maged or cop ied med ia;
7. The Warrant y Cea ses if: -
a. ea ses ca rry the uf acturer’s nu mber
or is so ld at an auct ion;
b. en ted;
c. Dama ge to the produ ct ha s occu rred as li sted in point 6b.
d. Fail ure pay m ow ing on invoices as a result of no n
wa rrant y
work been carried out at the request of the end user as per poi nt 15.
8. Neit her representatives provide loan qu ipm ent under t he
terms of this war ran ty
9. An y una uho rised access he na l hardhe product
this warr anty.
10. Repl acement fo r li ke” is nne w fo r olddoes
not an y th at oduc t ep laced
part or un it. “Like fo r li ke” ma y either be a qu al
ity che cked (QC)
refu rbished or rec ond itioned un it of the sa me or later
batch of mo del/si ze/specif icati ons
11. If you reside outsid e of the service coverage area of you r ne are st
authori sed se rvice agent, this warranty do es not cov er the costs
tran spo rtation or travel expenses to an d from your ho me.
12. Hisense ep ts no ha t dam age d, le n
a resu lt of freight, transpo rt or sto rage. ou are requ ired to po rt the
app liance to an au tho r
ised se rvice cent r you must ens ure that it is
securely packed a nd insured.
13. On Pub lic Holidays or other periods wh en regu lar business and
whol esale operations are tem porari ly ceas ed, repai rer avail ability and
warran ty respon se time s may exten d bey ond the sand ard response
time s due to the avail abil ity of repa irers and pa r
14. Spec ial Co nditions la ting to oj ection
Television and Projectio
ns Equi pment
a.
All LC D and Plasma Panels exhibit so me big ht, dark or pa rtiall y lit
pixel s, a normal limitat ion of the se tech nolog ies, and the
manu facturin g process es in volved and ar e usually not no ticeab le whe n
viewi ng nor mal sc r een images def ective ls no t wa rrant y
issue unless they exce ed the manufactu rer’ s spec ifications for pxe l
defects. Where t here are no man uf acturer specificat Hisense
covers the screen provided for 1 or mor pi xels that are fail
ing to
display
b. Ima ge retent ion or bu rn-in can be a problem fo r all ph ospho r based
displays. In extreme cases, pe rmanen t p burn can occu r if
still/rep etitive images a le ft on the screen for extende d period s o
time. Such da mage to the sc ren is not covered by th e war ranty.
Please ensu re tha t the precau tions in any doc ument ation suppli ed with
you r product ed de r torm anen t da mage to
display.
c. Wh
ere a si tion
ed higher than the lowest
poi nt, is w all/c eili ng mo unt ed or w here aftermarket moun ts and
stands are used, o w here the unit h as not been ins ed by a
prof essional inst all er, an extra service charge will apply to unfix and
refix t his produ ct.
15. An y repair performed on un der the wa rran ty wh ere no fau lt can
be fd, othe item is deem ed by sen se, or an au tho rised
agent, to be not faul ty un der
this warr anty, o the rep
air or fau lt is not
covered und er the warran ty, a No Fault Fo und fee is pa yable by t he
warrant y ho lde r of aof $125 inc GST.
16. An y repair s o services req uired tha t are outside of the te rms and
conditions of the wa rranty can be carried out at the request o
customer or du e to site atte ndawer e fno t covered unde r
warran ty as the prod uct no t been installed or setup corre ctly; a credit
card may be r equired p rio
r to the comme nc
emen t of su ch se rvices.
