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trouble shooting guide - digital sound
television information
remedypossible cause
problem identification
1. No digital audio. Pressing
the info/recall button on your
handset doesn’t show Digital
audio modes or format in top
right hand corner of screen.
No or poor digital connection
between television and external
equipment
See ‘DVD, CD and LaserDisc
player connection’
Incorrect Decode Mode
Set the Decode Mode to
correct AV (see Decode
Mode set up procedure)
Decode Mode is set for wrong
AV (you will have the correct
picture from your external
equipment but no sound)
Set the Decode Mode to
Digital or Auto (see ‘Digital
Audio Status - Decode Mode’
set up procedure)
Television is set to the wrong AV
(you will have the wrong picture
or no picture at all)
Use the Manual Setup
procedure to set the AV
correctly, or use the AV key
to cycle through the Audio
Visual options.
Player is not playing because it
has been switched off or placed
in ‘Pause’ mode.
Refer to external equipments
instructions
Invalid or damaged disc has been
placed in player.
Refer to external equipment
instructions. Is the disc
compatible with the external
equipment you are using?
Signal options not supported by
television.
See Digital Audio Status for list
of modes available.
Digital audio out has not been
enabled on player.
Refer to external equipment
instructions on how to enable
the digital audio output.
2. Digital audio works but
only PCM mode is available
even when playing a DTS,
Dolby Digital or MPEG
encoded disc.
Your external equipment has not
been configured to output a
digital bitstream, does not
support DTS, Dolby Digital or
MPEG output, or the correct
format is not enabled on the
external equipment.
3. No sound even at
maximum volume, although
the correct picture can be
seen.
Amplifiers muted or set to ‘NONE’.
See the Speaker Setup menu.
Headphones have been inserted
into front control panel.
Remove headphones.
4. Picture is OK, but digital
audio is intermittent.
Poor connections.
Check your coaxial/optical
connections.
Faulty disc.
Try an alternative disc.
Faulty external equipment.
Try alternative equipment or
contact your equipments
supplier.
5. Picture and digital audio
are intermittent.
Has a scart lead connection been
made between TV and external
equipment?
Check quality of connection.
Faulty external equipment.
Try alternative equipment or
contact your equipments
supplier.
External/internal speaker switch
is in the incorrect position.
Place in correct position to use
appropriate speakers.
You have not selected a DTS,
Dolby Digital or MPEG track from
the DVD title menu
Refer to title menu on disc to
set audio format
Laserdisc with Dolby Digital RF
signal cannot be detected
Fit adaptor as described in
‘DVD, CD and LaserDisc
player connection’
Refer to external equipment
instructions for compatability.
