Others (continued)
Troubleshooting
Before calling service technician, check the following tables first. If the problem is not be solved with the suggested
procedures, contact your local dealer. For your safety, NEVER try to repair the product by yourself.
Symptom Cause Solution
No standby light. Is your TV plugged in? Plug your TV into main socket
outlet.
No picture, no sound. Is the power for your TV off? Press the Main Power Switch (
) on
the left side of the unit and then press
Sub Power button ( ) on the remote.
Has the fuse in the mains plug
blown? (UK only)
Replace fuse in mains plug.
No reception. Is your TV plugged in? Plug your TV into mains socket
outlet.
Is the aerial connection lead broken or
damaged?
Check all aerial connections for a
damaged wires. If necessary
replace with new cables.
Possible station trouble. Move the aerial away from areas
of possible interference. If you live in a
known poor reception area, try
using an aerial booster to improve the
quality of the signal.
Is the power for your TV off? Press the Main Power Switch (
) on
the left side of the unit and then press
Sub Power button ( ) on the remote.
No sound.
Have you pressed
?
Have you set the volume at
minimum?
Press again or increase the
volume using volume control.
Unable to select channel numbers 8
through to 99.
During automatic tuning your signal
didn’t find enough channels to place
them in numbered positions?
If a television station has been
missed try repeating the automatic
tuning procedure.
Poor or no colour. Aerial or connection lead is not
connected or is damaged.
Adjust the colour.
No Teletext or strange characters or
letters on screen.
Aerial connection is poor or
possible station trouble.
Check aerial connections for broken
wires or try another station.
Remote control does not work or
operates erratically.
Weak or exhausted batteries. Replace the batteries.
Batteries placed in the wrong way. Check that you have put the
batteries in the remote control the
right way around.
Unable to playback video tapes. During automatic tuning your VCR
was not switched on.
Before starting the automatic tuning
make sure that your TV is switched on
and that a tape is playing.
Unable to watch satellite stations. During automatic tuning your
Satellite/Cable box was not
switched on.
Before starting the automatic tuning
make sure that your Satellite/Cable
box is switched on and that a channel
has been selected for example BBC
News 24.
No sound when connecting to
external source via HDMI to HDMI
lead.
No sound when connecting to
external source via HDMI to DVI
lead.
HDMI input mode is set to wrong
option.
Set the input mode for the relevant
HDMI socket to HDMI.
HDMI input mode is set to wrong
option.
Set the input mode for the relevant
HDMI socket to HDMI.
Audio leads have not be connected. Ensure that separate audio leads are
connected to the relevant audio
input socket.
