Poor humidification
Mist level is set too low for the room size
1. Adjust to maximum mist
2. Close door or windows to reduce air
ventilation, or change to a smaller room
Air inlet is blocked
Humidifier should be placed on a hard flat
surface, 2 feet above the floor, 12 inches away
from the wall
Low indoor temperature leads to liquefaction Raise the room temperature to 25°C / 77°F
White dust appears or the black coating on the
base flakes off Tap water may contain too much minerals Replace with filtered or distilled water
Strange Odor Clean the unit
1. Clean the humidifier as instructed
2. Leave the empty and opened water tank in a
cool place for 12 hours without the tank cap
attached
Strange water noise Water is going down to the water reservoir This is normal while it is working
Humidifier is getting too hot Unit works for too long Power off and place in a well-ventilated place for
10 minutes
WARRANTY
This product is covered with Homech product and labor warranty for 12 months from the date of its original purchase. You will be given a warranty
extension to 18 months if the product is registered on our website (www.homech.net).
Any defective part will be, at the discretion of SUNVALLEYTEK INTERNATIONAL INC . , repaired or replaced at no charge if the appliance has not
been tampered with and has been used according to these printed directions.
If any problems occur, please contact Homech support ( support@homech.net) immediately to launch a warranty claim. Specify model number and
your Amazon order number. Our Consumer Service Representative will respond within 1 business day, advise you how to correct the problem
yourself, or instruct you on how to return the defective unit back to us for repair or replacement.
We can only provide after sales service for products that are sold by Homech or Homech authorized retailers and distributors. If you have purchased
your unit from a different place, please contact your seller for return and warranty issues.
CONTACT / HOMECH CUSTOMER CARE
PLEASE CONTACT US BEFORE RETURNING THIS PRODUCT TO THE STORE. EMAIL HOMECH CUSTOMER CARE FOR PROBLEMS AND
QUESTIONS. WE WILL RESPOND WITHIN 1 BUSINESS DAY.
E-mail: support@homech.net(US) support.ca@homech.net(CA) support.uk@homech.net(UK)
Website: www.homech.net
HM-AH001
Homech
www.homech.net
NORTH AMERICA
Email:
support@homech.net(US) support.ca@homech.net(CA)
US Distributor: SUNVALLEYTEK INTERNATIONAL INC.
Address: 46724 Lakeview Blvd, Fremont, CA 94538
EUROPE
E-mail:
