For help, go to getconnected.honeywell.com 22
Frequently Asked Questions
Is there a preferred install height?
The detector can be on the floor or hang at any height. The length of the supplied
cable sensor is 1.2 meters. You can attach additional cable sensors for additional
coverage – up to 125 Cable Sensors connected for 150 meters. Water can touch any
part of the cable for the alarm to sound.
How do I locate the MAC ID on the detector?
MAC IDs are printed in the detector’s battery compartment. Repeat the installation
steps for each detector individually.
Why can’t I see my Home Wi-Fi in the Lyric apps?
Make sure the 2.4 GHz band of your n/ac type Wifi Router is switched ON.
I just poured some water on the cable sensor, but I don’t hear the detector buzzing
right away. Is something wrong with my detector?
It can take up to one minute for the alarm to sound after water is detected.
OK, I waited one minute and nothing happened. Is something wrong with my
detector?
Make sure the batteries are inserted correctly. If that does not correct the issue then
put in new batteries. If the issue is not corrected contact the Honeywell helpline
number that is available at getconnected.honeywell.com.
Is the entire length of the cable sensor able to detect water?
Yes, the entire 1.2 meter cable sensor detects water. Additional cable sensors can be
added for a maximum sensing distance of up to 150 meters. The cable sensors need
to be connected to each other, please make sure that each cable is installed correctly.
You may test each cable sensor section by inserting each cable sensor section into
the water leak detector separately and by pouring water on the applicable cable
sensor section to test. If the cable sensor does not trigger the buzzer alarm after
pouring water on the cable sensor, please contact the Honeywell helpline number
that is available at getconnected.honeywell.com.
