Updating or recovering the firmware code
The device has a flash-memory-based formatter that enables the firmware code to be updated in the
event that new firmware is released for the device. Using flash memory also provides a way to
recover the firmware in the event of code corruption or failure.
Firmware update by using flash executable
The Configuration page lists the firmware version of the device. On flash-memory-based devices,
you can update the firmware code by downloading the latest flash executable for the device and
running the program according to the readme instructions that come with it. Turn the device off and
then on before running the executable file. If the firmware becomes corrupted or fails (usually
because of an interruption when attempting to update the firmware), the device no longer functions.
In this case, a firmware-recovery DIMM is available from HP.
Firmware-recovery DIMM
A firmware-recovery DIMM can be obtained from HP in the rare event that the firmware in flash
memory becomes corrupted. When the DIMM is installed in the DIMM slot on the formatter and the
device is turned on, the DIMM loads the latest firmware code into the device.
1 Order a firmware-recovery DIMM (RDIMM) from HP.
2 Turn off the device.
3 Open the memory cover on the right side of the device, and then open the formatter cage
memory door.
330 Chapter 6 Troubleshooting ENWW
