Determine the current firmware version ........................................................................... 157
Download new firmware from the HP Web site ............................................................... 157
Transfer the new firmware to the product ........................................................................ 157
Use the flash executable file to update the firmware ...................................... 157
Use FTP to upload the firmware through a browser ....................................... 158
Use FTP to upgrade the firmware on a network connection ........................... 159
Use HP Web Jetadmin to upgrade the firmware ............................................. 159
Use Microsoft Windows commands to upgrade the firmware ......................... 160
Upgrade the HP Jetdirect firmware .................................................................................. 160
11 Solve problems
Solve general problems .................................................................................................................... 164
Troubleshooting checklist ................................................................................................ 164
Factors that affect product performance .......................................................................... 165
Restore factory settings .................................................................................................................... 166
Control-panel message types ........................................................................................................... 167
Control-panel messages .................................................................................................................. 168
Jams ................................................................................................................................................. 186
Common causes of jams ................................................................................................. 186
Jam locations ................................................................................................................... 187
Clear jams ........................................................................................................................ 187
Clear jams in the right door ............................................................................. 188
Clear jams in the output bin area .................................................................... 192
Clear jams in Tray 1 ........................................................................................ 193
Clear jams in Tray 2 ........................................................................................ 195
Clear jams in the optional 500-sheet paper and heavy media tray
(Tray 3) ............................................................................................................ 196
Clear jams in the lower right door (Tray 3) ...................................................... 196
Jam recovery ................................................................................................................... 197
Paper-handling problems ................................................................................................................. 199
Product feeds multiple sheets .......................................................................................... 199
Product feeds incorrect page size ................................................................................... 199
Product pulls from incorrect tray ...................................................................................... 200
Paper does not feed automatically .................................................................................. 200
Paper does not feed from Tray 2 or 3 .............................................................................. 201
Transparencies or glossy paper will not feed .................................................................. 201
Envelopes jam or will not feed in the product .................................................................. 202
Output is curled or wrinkled ............................................................................................. 202
Product will not duplex or duplexes incorrectly ................................................................ 203
Understand lights on the formatter ................................................................................................... 204
HP Jetdirect LEDs ........................................................................................................... 204
Heartbeat LED ................................................................................................................. 205
Solve image quality problems .......................................................................................................... 206
Example print quality problems ........................................................................................ 206
viii ENWW
