Order supplies ................................................................................................................................... 84
Product does not pick up paper or misfeeds ....................................................................................................... 85
Introduction ....................................................................................................................................... 85
The printer does not pick up paper ................................................................................................... 85
The printer picks up multiple sheets of paper .................................................................................. 87
Clear paper jams .................................................................................................................................................. 91
Introduction ....................................................................................................................................... 91
Experiencing frequent or recurring paper jams? .............................................................................. 91
Paper jam locations ........................................................................................................................... 93
Clear paper jams in Tray 1 ................................................................................................................. 94
Clear paper jams in Tray 2 ................................................................................................................. 97
Clear paper jams in the rear door and the fuser area (nw model) .................................................... 99
Clear paper jams in the output bin .................................................................................................. 101
Clear paper jams in the duplexer (dn and dw models only) ........................................................... 102
Improve print quality ......................................................................................................................................... 104
Introduction ..................................................................................................................................... 104
Print from a dierent software program ........................................................................................ 104
Check the paper-type setting for the print job ............................................................................... 104
Check the paper type setting (Windows) ..................................................................... 104
Check the paper type setting (OS X) ............................................................................. 105
Check toner-cartridge status .......................................................................................................... 105
Clean the product ............................................................................................................................ 106
Print a cleaning page .................................................................................................... 106
Visually inspect the toner cartridge ................................................................................................ 106
Check paper and the printing environment .................................................................................... 107
Step one: Use paper that meets HP specications ...................................................... 107
Step two: Check the environment ................................................................................ 107
Adjust color settings (Windows) ................................................................................... 107
Adjust color settings (Windows) ..................................................................................................... 108
Calibrate the printer to align the colors .......................................................................................... 110
Check the EconoMode settings ....................................................................................................... 111
Try a dierent print driver ............................................................................................................... 111
Solve wired network problems .......................................................................................................................... 113
Introduction ..................................................................................................................................... 113
Poor physical connection ................................................................................................................ 113
The computer is using the incorrect IP address for the printer ...................................................... 113
The computer is unable to communicate with the printer ............................................................. 113
The printer is using incorrect link and duplex settings for the network ........................................ 114
New software programs might be causing compatibility problems .............................................. 114
The computer or workstation might be set up incorrectly ............................................................. 114
The printer is disabled, or other network settings are incorrect ................................................... 114
vi ENWW
