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User Guide
M178-M181
Color LaserJet Pro MFP M178-M181
www.hp.com/support/ljM178MFP
Color LaserJet Pro MFP M178-M181
User Guide
Copyright and License
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 01/2019
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPad is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPod is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPhone is a trademark of Apple Inc., registered in
the U.S. and other countries.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX
®
is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
LED control-panel view ....................................................................................................................................... 4
2-line LCD control-panel view ............................................................................................................................ 5
Printer specications ................................................................................................................................................................ 7
Technical specications ....................................................................................................................................... 7
Supported operating systems ........................................................................................................................... 7
Mobile printing solutions .................................................................................................................................... 9
Printer dimensions ............................................................................................................................................ 10
Power consumption, electrical specications, and acoustic emissions .................................................... 11
Operating environmental range ...................................................................................................................... 11
Printer hardware setup and software installation ............................................................................................................ 12
2 Paper trays .............................................................................................................................................................................................. 13
Introduction ............................................................................................................................................................................. 14
Load Tray 1 ............................................................................................................................................................................. 14
Introduction ........................................................................................................................................................ 14
Tray 1 paper orientation ................................................................................................................................... 17
Load and print envelopes ..................................................................................................................................................... 19
Introduction ........................................................................................................................................................ 19
Print envelopes .................................................................................................................................................. 19
Envelope orientation ......................................................................................................................................... 19
Load and print labels ............................................................................................................................................................. 20
Introduction ........................................................................................................................................................ 20
Manually feed labels ......................................................................................................................................... 20
Label orientation ............................................................................................................................................... 20
3 Supplies, accessories, and parts .......................................................................................................................................................... 21
Order supplies, accessories, and parts ............................................................................................................................... 22
ENWW iii
Ordering .............................................................................................................................................................. 22
Supplies and accessories ................................................................................................................................. 22
Customer self-repair parts ............................................................................................................................... 22
Replace the toner cartridges ................................................................................................................................................ 24
Introduction ........................................................................................................................................................ 24
Remove and replace the toner cartridges ..................................................................................................... 26
4 Print .......................................................................................................................................................................................................... 29
Print tasks (Windows) ............................................................................................................................................................ 30
How to print (Windows) .................................................................................................................................... 30
Manually print on both sides (Windows) ........................................................................................................ 30
Print multiple pages per sheet (Windows) .................................................................................................... 31
Select the paper type (Windows) .................................................................................................................... 31
Print tasks (OS X) .................................................................................................................................................................... 33
How to print (OS X) ............................................................................................................................................ 33
Manually print on both sides (OS X) ................................................................................................................ 33
Print multiple pages per sheet (OS X) ............................................................................................................ 33
Select the paper type (OS X) ............................................................................................................................ 34
Mobile printing ........................................................................................................................................................................ 35
Introduction ........................................................................................................................................................ 35
Wi-Fi Direct (wireless models only) ................................................................................................................ 35
Enable or disable Wi-Fi Direct ..................................................................................................... 36
Change the printer Wi-Fi Direct name ....................................................................................... 37
HP ePrint via email ............................................................................................................................................ 37
HP ePrint software ............................................................................................................................................ 38
AirPrint ................................................................................................................................................................. 38
Android embedded printing ............................................................................................................................. 39
5 Copy .......................................................................................................................................................................................................... 41
Make a copy ............................................................................................................................................................................. 42
Copy on both sides (duplex) ................................................................................................................................................. 43
Copy on both sides manually ........................................................................................................................... 43
6 Scan .......................................................................................................................................................................................................... 45
Scan by using the HP Scan software (Windows) ............................................................................................................... 46
Scan by using the HP Easy Scan Software (OS X) ............................................................................................................. 47
7 Fax ............................................................................................................................................................................................................. 49
Set up to send and receive faxes ......................................................................................................................................... 50
Before starting ................................................................................................................................................... 50
iv ENWW
Step 1: Identify the phone connection type .................................................................................................. 50
Step 2: Set up the fax ........................................................................................................................................ 51
Dedicated phone line .................................................................................................................... 51
Shared voice/fax line .................................................................................................................... 52
Shared voice/fax line with an answering machine .................................................................. 53
Step 3: Congure the fax time, date, and header ......................................................................................... 55
HP Fax Setup Wizard .................................................................................................................... 55
Printer control panel ..................................................................................................................... 55
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................................. 56
Step 4: Run a fax test ........................................................................................................................................ 57
Send a fax ................................................................................................................................................................................ 58
Fax from the atbed scanner .......................................................................................................................... 58
Fax from the document feeder (document feeder models only) .............................................................. 59
Use speed dials and group-dial entries ......................................................................................................... 59
Send a fax from the software .......................................................................................................................... 60
Send a fax from a third-party software program, such as Microsoft Word ............................................. 60
8 Manage the printer ................................................................................................................................................................................. 61
Change the printer connection type (Windows) ................................................................................................................ 62
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 63
Congure IP network settings .............................................................................................................................................. 66
Introduction ........................................................................................................................................................ 66
Printer sharing disclaimer ................................................................................................................................ 66
View or change network settings ................................................................................................................... 66
Rename the printer on a network ................................................................................................................... 67
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 68
Printer security features ....................................................................................................................................................... 70
Introduction ........................................................................................................................................................ 70
Assign or change the system password using the Embedded Web Server ............................................. 70
Energy-conservation settings .............................................................................................................................................. 72
Introduction ........................................................................................................................................................ 72
Print with EconoMode ....................................................................................................................................... 72
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 72
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 73
Set the Delay Shut Down setting .................................................................................................................... 75
HP Web Jetadmin ................................................................................................................................................................... 77
Update the rmware .............................................................................................................................................................. 78
Method one: Update the rmware using the control panel (2-line control panels only) ....................... 78
Method two: Update the rmware using the Firmware Update Utility ..................................................... 78
ENWW v
9 Solve problems ....................................................................................................................................................................................... 81
Customer support .................................................................................................................................................................. 82
Interpret control-panel light patterns (LED control panels only) ................................................................................... 83
Restore the factory-set defaults ......................................................................................................................................... 86
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS ................... 87
Change the “Very Low” settings ...................................................................................................................... 87
For printers with fax capability ................................................................................................... 88
Order supplies .................................................................................................................................................... 88
Printer does not pick up paper or misfeeds ....................................................................................................................... 89
Introduction ........................................................................................................................................................ 89
The product does not pick up paper ............................................................................................................... 89
The product picks up multiple sheets of paper ............................................................................................ 89
The document feeder jams, skews, or picks up multiple sheets of paper ............................................... 89
Clear paper jams ..................................................................................................................................................................... 91
Introduction ........................................................................................................................................................ 91
Paper jam locations ........................................................................................................................................... 91
Experiencing frequent or recurring paper jams? .......................................................................................... 92
Clear paper jams in the document feeder (fw models only) ...................................................................... 95
Clear paper jams in Tray 1 ................................................................................................................................ 98
Clear paper jams in the rear door and the fuser area .................................................................................. 99
Clear paper jams in the output bin ............................................................................................................... 101
Improve print quality ........................................................................................................................................................... 103
Introduction ...................................................................................................................................................... 103
Update the printer rmware .......................................................................................................................... 104
Print from a dierent software program .................................................................................................... 104
Check the paper-type setting for the print job ........................................................................................... 104
Check the paper type setting on the printer .......................................................................... 104
Check the paper type setting (Windows) ................................................................................ 104
Check the paper type setting (OS X) ........................................................................................ 104
Check toner-cartridge status ........................................................................................................................ 105
Print a cleaning page ...................................................................................................................................... 106
Visually inspect the toner cartridge or cartridges ...................................................................................... 107
Check paper and the printing environment ................................................................................................ 107
Step one: Use paper that meets HP specications ............................................................... 107
Step two: Check the environment ............................................................................................ 107
Step three: Set the individual tray alignment ........................................................................ 108
Try a dierent print driver .............................................................................................................................. 109
Check the EconoMode settings ..................................................................................................................... 109
Adjust Print Density ........................................................................................................................................ 110
Calibrate the printer to align the colors ....................................................................................................... 111
Adjust color settings (Windows) ................................................................................................................... 112
vi ENWW
Print and interpret the print quality page ................................................................................................... 113
Resolving print quality problems ...................................................................................................................................... 115
Introduction ...................................................................................................................................................... 115
Troubleshoot print quality problems ........................................................................................................... 115
Improve copy and scan image quality .............................................................................................................................. 123
Introduction ...................................................................................................................................................... 123
Check the scanner glass for dirt and smudges .......................................................................................... 123
Eliminate lines or streaks when using the document feeder .................................................................. 124
Check the paper settings ............................................................................................................................... 124
Check the image adjustment settings ......................................................................................................... 125
Optimize for text or pictures ......................................................................................................................... 127
Check the scanner resolution and color settings on the computer ........................................................ 128
Resolution and color guidelines ............................................................................................... 128
Color .............................................................................................................................................. 129
Edge-to-edge copying .................................................................................................................................... 129
Clean the pickup rollers and separation pad in the document feeder (fw models only) ..................... 130
Improve fax image quality .................................................................................................................................................. 131
Introduction ...................................................................................................................................................... 131
Check the scanner glass for dirt and smudges .......................................................................................... 131
Check the send-fax resolution settings ....................................................................................................... 131
Check the error-correction settings ............................................................................................................. 132
Check the t-to-page setting ........................................................................................................................ 132
Send to a dierent fax machine .................................................................................................................... 132
Check the sender's fax machine ................................................................................................................... 132
Solve wired network problems .......................................................................................................................................... 133
Introduction ...................................................................................................................................................... 133
Poor physical connection ............................................................................................................................... 133
The computer is unable to communicate with the printer ....................................................................... 133
The printer is using incorrect link and duplex settings for the network ................................................. 134
New software programs might be causing compatibility problems ....................................................... 134
The computer or workstation might be set up incorrectly ....................................................................... 134
The printer is disabled, or other network settings are incorrect ............................................................. 134
Solve wireless network problems (wireless models only) ............................................................................................ 135
Introduction ...................................................................................................................................................... 135
Wireless connectivity checklist ...................................................................................................................... 135
The printer does not print after the wireless conguration completes ................................................. 136
The printer does not print, and the computer has a third-party rewall installed ............................... 136
The wireless connection does not work after moving the wireless router or printer .......................... 136
Cannot connect more computers to the wireless printer ......................................................................... 136
The wireless printer loses communication when connected to a VPN ................................................... 137
The network does not appear in the wireless networks list .................................................................... 137
ENWW vii
The wireless network is not functioning ..................................................................................................... 137
Perform a wireless network diagnostic test ............................................................................................... 137
Reduce interference on a wireless network ................................................................................................ 138
Solve fax problems .............................................................................................................................................................. 139
Introduction ...................................................................................................................................................... 139
Fax troubleshooting checklist ....................................................................................................................... 139
Solve general fax problems ........................................................................................................................... 140
Faxes are sending slowly ........................................................................................................... 140
Fax quality is poor ...................................................................................................................... 141
Fax cuts o or prints on two pages ......................................................................................... 141
Index ........................................................................................................................................................................................................... 143
viii ENWW
1 Printer overview
Printer views
Printer specications
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM178MFP.
HP's all-inclusive help for the printer includes the following information:
Install and congure
Learn and use
Solve problems
Download software and rmware updates
Join support forums
Find warranty and regulatory information
ENWW 1
Printer views
Printer front view
Printer back view
LED control-panel view
2-line LCD control-panel view
Printer front view
1
3
4
9
8
5
7
6
2
1 Scanner
2 Control panel (varies by model)
3 Output bin
4 Output bin extension
5 Front door (access to the toner cartridges)
6 Model number
7 Tray 1
8 Power button
9 Document feeder (fw models only)
2 Chapter 1 Printer overview ENWW
Table 9-12 Color plane registrations defects (color models only)
Description Sample Possible solutions
Color plane registrations:
One or more color of the planes is not
aligned with the other color planes. The
primary error will typically occur with yellow.
1. Reprint the document.
2. From the printer control panel,
calibrate the printer.
3. If a cartridge has reached a Very Low
state or the printed output is severely
faded, replace the cartridge.
4. From the printer control panel use the
Restore Calibration feature to reset
the printer's calibration settings to the
factory defaults.
5. If the problem persists, go to
support.hp.com.
Table 9-13 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high coverage pages.
Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3. Print in duplex mode.
4. If the problem persists, go to
support.hp.com.
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
Extreme paper curl
The paper in the tray is wrinkled or
deformed
The paper is a non-standard paper
type, such as envelopes
The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, complete the
troubleshooting steps for Output curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the problem persists, go to
support.hp.com.
122 Chapter 9 Solve problems ENWW
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