Bedienungsanleitung HP Deskjet 3000 J310 series (Seite 7 von 96) (Alle Sprachen)

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3: Check for and resolve the following possible conditions:

•Your computer might not be connected to your network. Make sure that the computer is connected to the same network

to which the HP Deskjet is connected. If you are connected wirelessly, for example, it is possible that your computer is

connected to a neighbor’s network by mistake.

•Your computer might be connected to a Virtual Private Network (VPN). Temporarily disable the VPN before proceeding

with the installation. Being connected to a VPN is like being on a different network; you will need to disconnect the VPN

to access the product over the home network.

•Security software might be causing problems. Security software installed on your computer is designed to protect your

computer against threats that can come from outside your home network. A security software suite can contain different

types of software such as an anti-virus, anti-spyware, rewall and child protection applications. Firewalls can block

communication between devices connected on the home network and can cause problems when using devices like

network printers and scanners.

Network troubleshooting

Windows only

If the HP Deskjet has been successfully installed, and you are experiencing problems such as not being able to print, try

the following:

Other network problems after software installation

• Turn off the router, product, and computer, and then turn them back on in this order: router rst, then the product,

and nally the computer. Sometimes, cycling the power will recover a network communication issue.

•If the previous step does not solve the problem and you have successfully installed the HP Deskjet Software on your

computer, run the Network Diagnostic Utility.

Problems you might see includes:

–The printer cannot be found over the network when installing the printer software.

–You suddenly can’t print to the printer even though you could the day before.

–The printer shows that it is OFFLINE in the printer and faxes folder.

–The software shows the printer status is “disconnected” even though the printer is connected to the network.

–If you have an All-in-One, some functions work, like print and others don’t, like scan.

A quick troubleshooting technique is to disable your rewall and check if the problem goes away.

Here are some basic guidelines for using security software:

–If your rewall has a setting called trusted zone, use it when your computer is connected to your home network.

–Keep your rewall up to date. Many security software vendors provide updates which correct known issues.

–If your rewall has a setting to not show alert messages, you should disable it. When installing the HP software and

using the HP printer, you may see alert messages from your rewall software. Your should allow any HP software

which causes an alert. The alert message may provide options to allow, permit or unblock. Also, if the alert has a

remember this action or create a rule for this selection, make sure and select it. This is how the rewall learns what

can be trusted on your home network.

To locate the Network Diagnostic tool

Go to the electronic Help: Start > Programs or All Programs > HP > HP Deskjet 3000 J310 series > Help. In the

electronic Help, search for Networking. Then click on the link provided to go online for the Network Diagnostics

Tool.

English

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