10
Troubleshooting
● Printer does not print
● Paper jam
● Paper problems
● Printer is stalled
● Print cartridge problems
● Photos do not print correctly
● Print quality is poor
● Document is misprinted
● Problems with borderless documents
● Error messages
● Power light is flashing
● Document prints slowly
● If you continue to have problems
Printer does not print
Verify the following
Verify the following conditions if the printer is not printing:
● The printer is connected to the power source.
● The cable connections are secure.
● The printer is turned on.
● The print cartridges are the correct print cartridges for the printer and are properly
installed.
● The paper or other media is correctly loaded in the paper tray.
● The printer cover is closed.
● The rear access door is attached.
Check the power light
If the Power light is flashing, there might be an error.
See Power light is flashing for more information.
Check the printer cable connection
If the printer cable is attached to a USB hub, a printing conflict might exist. Two
methods are available for solving the conflict:
● Attach the printer USB cable directly to your computer.
● When printing, do not use other USB devices that are attached to the hub.
48 HP Deskjet 3900 series
