Using SoftPaq Download Manager .................................................................................................... 70
11 Backup and recovery .................................................................................................................................. 71
Backing up your information ............................................................................................................... 71
Performing a system recovery ............................................................................................................ 72
Using the Windows recovery tools ..................................................................................... 72
Using f11 recovery tools .................................................................................................... 73
Using Windows 8 operating system media (purchased separately) .................................. 73
Using Windows Refresh for quick and easy recovery ....................................................... 74
Remove everything and reinstall Windows ........................................................................ 74
Using HP Software Setup .................................................................................................. 75
12 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 76
Using Computer Setup ....................................................................................................................... 76
Starting Computer Setup ................................................................................................... 76
Navigating and selecting in Computer Setup ..................................................................... 76
Restoring factory settings in Computer Setup ................................................................... 77
Updating the BIOS ............................................................................................................. 78
Determining the BIOS version ........................................................................... 78
Downloading a BIOS update ............................................................................. 78
Using Advanced System Diagnostics ................................................................................................. 79
13 Support ........................................................................................................................................................ 81
Contacting support ............................................................................................................................. 81
Labels ................................................................................................................................................. 82
14 Specifications .............................................................................................................................................. 83
Input power ......................................................................................................................................... 83
Operating environment ....................................................................................................................... 83
Appendix A Traveling with the computer ...................................................................................................... 84
Appendix B Troubleshooting .......................................................................................................................... 85
Troubleshooting resources ................................................................................................................. 85
Resolving issues ................................................................................................................................ 85
The computer is unable to start up .................................................................................... 85
The computer screen is blank ............................................................................................ 86
Software is functioning abnormally .................................................................................... 86
The computer is on but not responding ............................................................................. 86
The computer is unusually warm ....................................................................................... 86
ix
