Using f11 recovery tools .................................................................................................... 77
Using Windows operating system media (purchased separately) ..................................... 77
Using Windows Refresh or Windows Reset ...................................................................... 78
Using HP Software Setup .................................................................................................. 78
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........................................... 79
Using Computer Setup ....................................................................................................................... 79
Starting Computer Setup ................................................................................................... 79
Navigating and selecting in Computer Setup ..................................................................... 79
Restoring factory settings in Computer Setup ................................................................... 80
Updating the BIOS ............................................................................................................. 81
Determining the BIOS version ........................................................................... 81
Downloading a BIOS update ............................................................................. 81
Using MultiBoot .................................................................................................................................. 83
About the boot device order ............................................................................................... 83
Choosing MultiBoot preferences ........................................................................................ 83
Setting a new boot order in Computer Setup .................................................... 83
Dynamically choosing a boot device using the f9 prompt ................................. 84
Setting a MultiBoot Express prompt .................................................................. 84
Entering MultiBoot Express preferences ........................................................... 84
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 85
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 85
13 Support ......................................................................................................................................................... 87
Contacting support ............................................................................................................................. 87
Labels ................................................................................................................................................. 88
14 Specifications ................................................................................................................................................ 91
Input power ......................................................................................................................................... 92
Operating environment ....................................................................................................................... 93
Appendix A Traveling with the computer ........................................................................................................... 95
Appendix B Troubleshooting .............................................................................................................................. 97
Troubleshooting resources ................................................................................................................. 97
Resolving issues ................................................................................................................................ 97
The computer is unable to start up .................................................................................... 97
The computer screen is blank ............................................................................................ 98
Software is functioning abnormally .................................................................................... 98
The computer is on but not responding ............................................................................. 98
ENWW ix
