Bedienungsanleitung HP ENVY 13 - ah0320 (Seite 65 von 74) (Englisch)

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Using the HP Cloud Recovery Download Tool to create recovery media

To create HP Recovery media using the HP Cloud Recovery Download Tool:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP

Recovery Manager, or the HP Recovery partition.

IMPORTANT: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 51.

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the

computer to the original factory state:

● Resolving problems with preinstalled applications or drivers—To correct a problem with a

preinstalled application or driver:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.

● Using System Recovery—To recover the Windows partition to original factory content, select the

System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery

media. For more information, see Recovering using HP Recovery Manager on page 53. If you have not

already created recovery media, see Creating HP Recovery media (select products only) on page 51.

● Using Factory Reset (select products only)—Restores the computer to its original factory state by

deleting all information from the hard drive and recreating the partitions and then reinstalling the

operating system and the software that was installed at the factory (select products only). To use the

Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,

see Creating HP Recovery media (select products only) on page 51.

NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to

install the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the

HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery

partition (select products only).

If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)

on page 51.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 51.

Restoring and recovery 53

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