Bedienungsanleitung HP ENVY Curved 34-b000 (Seite 29 von 48) (Englisch)

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Software troubleshooting

Symptom Possible solution

To resolve software

problems, try these

methods:

●

Turn the computer o completely, and then turn it on again.

●

Update the drivers. See “Updating device drivers,” in this table.

●

Restore your computer to a conguration that was in use before the software was installed. See "Microsoft System

Restore," in this table.

●

Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation,” in this

table.

●

Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases

all the data les that you have created. See Backing up, restoring, and recovering on page 23.

Software programs

are slow to respond

●

Close unnecessary software programs.

●

Run virus scans and other system tools when the computer is not in use.

Stop startup applications (such as messaging software and multimedia applications) from loading.

1. Type msconfig in the taskbar search box, and then select System Conguration.

NOTE: If you are prompted for an administrator password or conrmation, type the password or provide

conrmation.

2. From the General tab, select Selective startup.

3. Select the Startup tab, and then select Open Task Manager.

4. Select the startup items that you want to prevent from loading, and then select Disable.

NOTE: If you are unsure about an item, do not disable it.

5. If prompted, select Restart to restart the computer.

NOTE: To enable a program to load at startup, restart the computer and reverse these steps.

Disable nonessential graphics capabilities.

1. Type file explorer in the taskbar search box, and then select File Explorer.

2. Right-click or tap and hold This PC, and then select Properties.

3. Select Advanced system settings.

NOTE: If you are prompted for an administrator password or conrmation, type the password or provide

conrmation.

4. From the Advanced tab under Performance, select Settings.

5. From the Visual Eects tab, select Adjust for best performance, and then select OK.

Updating device

drivers

Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not

solve your problem.

1. Type device manager in the taskbar search box, and then select Device Manager.

2. Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM

drives).

3. Double-click or double-tap the specic item (for example, HP DVD Writer 640b).

4. Select the Driver tab.

5. To update a driver, select Update Driver, and then follow the on-screen instructions.

– or –

To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions.

Software troubleshooting 21

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HP ENVY Curved 34-b000 Seite 29

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