Solve wireless network problems | 167
The printer does not print, and the computer has a third-party
firewall installed
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure you
allow the programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable
the firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless
router or printer
1. Make sure that the router or printer connects to the same network that your computer
connects to.
2. Print a configuration page.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer
configuration for the computer.
4. If the service set identifier (SSID) are not the same, the devices are not connecting to the same
network. Reconfigure the wireless setup for the printer.
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block
the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access
point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn off any third-party firewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a
VPN
• Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
• Make sure the wireless router is turned on and has power.
• The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. To verify if the network has lost communication, try connecting other devices to the network.
2. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
• For Windows, click Start, click Run, type cmd, an then press Enter.
• For OS X, go to Applications, then Utilities, and open Terminal.
