82 Chapter 4 Problem Solving
EN
The parallel cable between the
computer and the printer is not
connected properly.
Disconnect and reconnect the
parallel cable.
The parallel cable is defective. If possible, attach the cable to
another computer and print a
job you know works. You may
also try using a different
parallel cable (IEEE-1284
Compliant) or LocalTalk cable
(Mac).
The wrong printer was
selected in the software.
Check the software printer
selection menu to make sure
that the HP LaserJet 2100 is
selected.
. The software for the printer is
not configured for the printer
port.
Check the software’s printer
selection menu to make sure it
is accessing the correct port. If
the computer has more than
one parallel port, make sure
the printer is attached to the
correct one.
The printer is on a network
and is not receiving a signal.
Disconnect the printer from
the network and attach it
directly to a computer with a
parallel cable. Print a job you
know works. If it prints
properly, check with your
network administrator.
The printer is not receiving
power.
If no lights are on, check the
power cord connections.
Check the power switch.
Check the power source.
Troubleshooting General Printing Problems (continued)
Symptom Possible Cause Solution
