120 Chapter 5 Service and Support EN
HP Maintenance Agreements
HP has several types of maintenance agreements that meet a wide
range of support needs. Maintenance agreements are not part of the
standard warranty. Support services vary by area. Check with your
local HP dealer to determine the services available to you.
On-Site Service Agreements
To provide you with the level of support best suited to your needs, HP
has on-site service agreements with three response times:
Priority On-Site Service
This agreement provides 4-hour service response to your site for calls
made during normal HP business hours.
Next-Day On-Site Service
This agreement provides support by the next working day following a
service request. Extended coverage hours and extended travel
beyond HP’s designated service zones are available on most on-site
agreements (for additional charges).
Weekly (Volume) On-Site Service
This agreement provides scheduled weekly on-site visits for
organizations with many HP products. This agreement is designated
for sites using 25 or more workstation products, including printers,
plotters, computers, and disk drives.
