Supplies status page ........................................................................................................87
PS or PCL font list ............................................................................................................87
Managing the print cartridge ...................................................................................................89
HP print cartridges ............................................................................................................8 9
Non-HP print cartridges ....................................................................................................89
Print-cartridge authentication ............................................................................................89
Print-cartridge storage ......................................................................................................89
Print-cartridge life expectancy ..........................................................................................90
Checking the supply level .................................................................................................90
Cartridge-low and cartridge-out conditions ......................................................................90
Cleaning the printer .................................................................................................................92
Cleaning the outside .........................................................................................................92
Cleaning the paper path and print-cartridge areas ...........................................................92
Cleaning the fuser ............................................................................................................93
4 Problem solving
Troubleshooting flowchart .......................................................................................................96
1 Does the control panel display read READY? ..............................................................96
2 Can you print a configuration page? .............................................................................97
3 Can you print from a program? .....................................................................................98
4 Does the job print as expected? ..................................................................................100
5 Does the printer select the proper trays? ....................................................................102
Solving general printing problems .........................................................................................104
Guidelines for using paper ....................................................................................................108
Printing special pages ...........................................................................................................109
Clearing jams ........................................................................................................................110
Typical jam locations ......................................................................................................110
Understanding printer messages ..........................................................................................116
Using the printer online Help system ..............................................................................116
Resolving persistent messages ......................................................................................116
Correcting print-quality problems ..........................................................................................128
Print-quality checklist ......................................................................................................128
Image defect examples ..................................................................................................128
Light print (partial page) ..................................................................................................130
Light print (entire page) ..................................................................................................130
Specks ............................................................................................................................130
Dropouts .........................................................................................................................131
Lines ...............................................................................................................................131
Gray background ............................................................................................................131
Toner smear ...................................................................................................................132
Loose toner .....................................................................................................................132
Repeating defects ...........................................................................................................133
Repeating image ............................................................................................................133
Misformed characters .....................................................................................................133
Page skew ......................................................................................................................134
Curl or wave ....................................................................................................................134
Wrinkles or creases ........................................................................................................135
Vertical white lines ..........................................................................................................135
Tire tracks .......................................................................................................................135
White spots on black ......................................................................................................136
Scattered lines ................................................................................................................136
Blurred print ....................................................................................................................136
Random image repetition ...............................................................................................137
Troubleshooting network printing problems ..........................................................................138
Troubleshooting common Windows problems .....................................................................139
ENWW vii
