Factors that affect product performance .......................................................................... 101
Restore factory settings .................................................................................................................... 101
Interpret control-panel messages ..................................................................................................... 102
Control-panel messages .................................................................................................. 102
Jams ................................................................................................................................................. 106
Common causes of jams ................................................................................................. 106
Jam locations ................................................................................................................... 107
Clear jams ........................................................................................................................ 107
Internal areas .................................................................................................. 107
Print-cartridge area and paper path ................................................ 107
Duplex paper path (duplex models only) ........................................ 109
Input trays ....................................................................................................... 112
Tray 1 ............................................................................................. 112
Tray 2 ............................................................................................. 113
Tray 3 ............................................................................................. 115
Output bins ...................................................................................................... 116
Solve print-quality problems ............................................................................................................. 118
Print-quality problems associated with paper .................................................................. 118
Print-quality problems associated with the environment .................................................. 118
Print-quality problems associated with jams .................................................................... 118
Image defect examples .................................................................................................... 119
Light print or faded .......................................................................................... 119
Toner specks ................................................................................................... 119
Dropouts .......................................................................................................... 119
Vertical lines .................................................................................................... 120
Gray background ............................................................................................. 120
Toner smear .................................................................................................... 120
Loose toner ..................................................................................................... 120
Vertical repetitive defects ................................................................................ 121
Misformed characters ...................................................................................... 121
Page skew ....................................................................................................... 121
Curl or wave .................................................................................................... 122
Wrinkles or creases ......................................................................................... 122
Toner scatter outline ....................................................................................... 122
Solve performance problems ........................................................................................................... 123
Solve connectivity problems ............................................................................................................. 124
Solve direct-connect problems ........................................................................................ 124
Solve network problems .................................................................................................. 124
Solve common Windows problems ................................................................................................. 126
Solve common Macintosh problems ................................................................................................ 127
Solve Linux problems ....................................................................................................................... 129
ENWW vii
