Supplies life ..................................................................................................................... 116
Replace supplies and parts .............................................................................................................. 117
Supply replacement guidelines ........................................................................................ 117
Change the print cartridge ............................................................................................... 117
Load staples .................................................................................................................... 120
Perform preventive maintenance ..................................................................................... 121
Reset the maintenance-kit counter ................................................................. 121
Install memory, internal USB devices, and external print server cards ............................................ 122
Overview .......................................................................................................................... 122
Install memory ................................................................................................................. 122
Install product memory .................................................................................... 122
Check DIMM installation .................................................................................................. 126
Save resources (permanent resources) ......................................................................... 126
Enable memory for Windows ........................................................................................... 127
Install internal USB devices ............................................................................................. 128
Install HP Jetdirect print server cards .............................................................................. 131
Install an HP Jetdirect print server card .......................................................... 131
Remove an HP Jetdirect print server card ...................................................... 132
Clean the product ............................................................................................................................. 133
Clean the exterior ............................................................................................................ 133
Clean the paper path ....................................................................................................... 133
Upgrade the firmware ....................................................................................................................... 134
Determine the current firmware version ........................................................................... 134
Download new firmware from the HP Web site ............................................................... 134
Transfer the new firmware to the product ........................................................................ 134
Use FTP to upload the firmware through a browser ....................................... 134
Use FTP to upgrade the firmware on a network connection ........................... 135
Use HP Web Jetadmin to upgrade the firmware ............................................. 136
Use Microsoft Windows commands to upgrade the firmware ......................... 137
Upgrade the HP Jetdirect firmware .................................................................................. 137
10 Solve problems
Solve general problems .................................................................................................................... 140
Troubleshooting checklist ................................................................................................ 140
Factors that affect product performance .......................................................................... 141
Restore factory settings .................................................................................................................... 142
Interpret control-panel messages ..................................................................................................... 143
Control-panel message types .......................................................................................... 143
Control-panel messages .................................................................................................. 143
Jams ................................................................................................................................................. 160
Common causes of jams ................................................................................................. 160
Jam locations ................................................................................................................... 161
Clear jams ....................................................................................................................... 162
ENWW vii
