Solve paper feed or jam problems
If the printer has recurring problems with paper feeding or with jams, use the following information to reduce the
number of occurrences.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly in the software driver or EWS.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5. Check the printer control panel to see if the printer is waiting for you to acknowledge a prompt to feed the
paper manually. Load paper, and continue.
6. The pickup roller and separation pad might be contaminated.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this printer.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
Frequent or recurring paper jams
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.
2. Check that the tray is congured for the correct paper size and type on the in the software driver or EWS.
Adjust paper settings if necessary.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Access the HP Embedded Web Server (EWS) to print a cleaning page to remove excess toner from inside the
printer:
ENWW Solve paper feed or jam problems 49
