Update the rmware .............................................................................................................................................................. 41
Update the rmware using the Firmware Update Utility ............................................................................ 41
6 Solve problems ....................................................................................................................................................................................... 43
Customer support .................................................................................................................................................................. 44
Interpret control-panel light patterns ................................................................................................................................. 45
Restore the factory-set defaults ......................................................................................................................................... 48
Solve paper feed or jam problems ...................................................................................................................................... 49
The printer does not pick up paper ................................................................................................................. 49
The printer picks up multiple sheets of paper .............................................................................................. 49
Frequent or recurring paper jams ................................................................................................................... 49
Prevent paper jams ........................................................................................................................................... 50
Clear paper jams ..................................................................................................................................................................... 51
Introduction ........................................................................................................................................................ 51
Paper jam locations ........................................................................................................................................... 51
Clear jams from the input tray ......................................................................................................................... 51
Clear jams in the toner-cartridge area ........................................................................................................... 54
Clear jams in the output bin ............................................................................................................................. 56
Improve print quality ............................................................................................................................................................. 59
Introduction ........................................................................................................................................................ 59
Print from a dierent software program ....................................................................................................... 59
Check the paper-type setting for the print job ............................................................................................. 59
Check the paper type setting (Windows) .................................................................................. 59
Check the paper type setting (OS X) .......................................................................................... 59
Check toner-cartridge status ........................................................................................................................... 59
Clean the printer ................................................................................................................................................ 60
Print a cleaning page .................................................................................................................... 60
Visually inspect the toner cartridge ................................................................................................................ 60
Check paper and the printing environment ................................................................................................... 60
Step one: Use paper that meets HP specications ................................................................. 60
Step two: Check the environment .............................................................................................. 61
Try a dierent print driver ................................................................................................................................ 61
Check the EconoMode settings ....................................................................................................................... 61
Change print density ......................................................................................................................................... 62
Solve direct-connect problems ............................................................................................................................................ 63
Solve wireless problems ....................................................................................................................................................... 64
Index ............................................................................................................................................................................................................. 67
ENWW v
