Control panel help system (touchscreen models only) ................................................................................................. 131
Restore the factory-set defaults ....................................................................................................................................... 132
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 133
Change the “Very Low” settings ................................................................................................................... 133
For printers with fax capability ................................................................................................. 134
Order supplies .................................................................................................................................................. 134
Printer does not pick up paper or misfeeds .................................................................................................................... 135
Introduction ...................................................................................................................................................... 135
The printer does not pick up paper .............................................................................................................. 135
The printer picks up multiple sheets of paper ............................................................................................ 136
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 137
Clear paper jams .................................................................................................................................................................. 138
Introduction ...................................................................................................................................................... 138
Jam locations ................................................................................................................................................... 138
Experiencing frequent or recurring paper jams? ....................................................................................... 139
Clear jams in the document feeder .............................................................................................................. 141
Clear jams in the Main input tray .................................................................................................................. 144
Clear jams in the toner-cartridge area ......................................................................................................... 149
Clear jams in the output bin ........................................................................................................................... 153
Clear jams in the duplexer ............................................................................................................................. 156
Clean the ADF replaceable lm assembly ........................................................................................................................ 160
Improve print quality ........................................................................................................................................................... 162
Introduction ...................................................................................................................................................... 162
Print from a dierent software program .................................................................................................... 162
Check the paper-type setting for the print job ........................................................................................... 162
Check the paper type setting (Windows) ................................................................................ 162
Check the paper type setting (OS X) ........................................................................................ 163
Check toner-cartridge status ........................................................................................................................ 163
Clean the printer .............................................................................................................................................. 164
Print a cleaning page .................................................................................................................. 164
Check the scanner glass for dirt and smudges ..................................................................... 165
Visually inspect the toner cartridge and imaging drum ............................................................................ 165
Check paper and the printing environment ................................................................................................ 166
Step one: Use paper that meets HP specications ............................................................... 166
Step two: Check the environment ............................................................................................ 166
Step three: Set the individual tray alignment ........................................................................ 166
Try a dierent print driver .............................................................................................................................. 167
Check the EconoMode settings ..................................................................................................................... 168
Adjust Print Density ........................................................................................................................................ 168
Improve copy and scan image quality .............................................................................................................................. 170
Introduction ...................................................................................................................................................... 170
viii ENWW
