8 Solve problems ........................................................................................................................................... 97
Customer support ................................................................................................................................................ 98
Control panel help system .................................................................................................................................. 99
Restore the factory-set defaults ...................................................................................................................... 100
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ...................... 101
Change the “Very Low” settings ..................................................................................................... 101
Order supplies ................................................................................................................................. 101
Product does not pick up paper or misfeeds .................................................................................................... 102
Introduction ..................................................................................................................................... 102
The printer does not pick up paper ................................................................................................. 102
The printer picks up multiple sheets of paper ............................................................................... 104
The document feeder jams, skews, or picks up multiple sheets of paper .................................... 107
Clean the pickup rollers and separation pad in the document feeder ........................................... 108
Clear paper jams ................................................................................................................................................ 110
Introduction ..................................................................................................................................... 110
Experiencing frequent or recurring paper jams? ............................................................................ 110
Paper jam locations ........................................................................................................................ 111
Clear paper jams in the document feeder ...................................................................................... 112
Clear paper jams in Tray 1 .............................................................................................................. 114
Clear paper jams in Tray 2 .............................................................................................................. 117
Clear paper jams in the rear door and the fuser area .................................................................... 118
Clear paper jams in the output bin ................................................................................................. 120
Clear paper jams in the duplexer (duplex models only) ................................................................. 121
Improve print quality ......................................................................................................................................... 122
Introduction ..................................................................................................................................... 122
Print from a different software program ....................................................................................... 122
Check the paper-type setting for the print job ............................................................................... 122
Check the paper type setting (Windows) ..................................................................... 122
Check the paper type setting (OS X) ............................................................................. 123
Check toner-cartridge status .......................................................................................................... 123
Clean the product ............................................................................................................................ 124
Print a cleaning page .................................................................................................... 124
Check the scanner glass for dirt and smudges ............................................................ 124
Visually inspect the toner cartridge ............................................................................................... 124
Check paper and the printing environment .................................................................................... 125
Step one: Use paper that meets HP specifications ...................................................... 125
Step two: Check the environment ................................................................................ 125
Step three: Set the individual tray alignment .............................................................. 125
Adjust color settings (Windows) ..................................................................................................... 126
Calibrate the printer to align the colors ......................................................................................... 127
Check the EconoMode settings ....................................................................................................... 127
ENWW vii
