Supported browsers .........................................................................................................94
To view the HP Toolbox ...................................................................................................95
Status tab ..........................................................................................................................95
Troubleshooting tab ..........................................................................................................95
Alerts tab ...........................................................................................................................96
Documentation tab ...........................................................................................................96
Device Settings window ....................................................................................................96
Toolbox links .....................................................................................................................97
Other links .........................................................................................................................97
Uninstalling the HP Toolbox ....................................................................................................98
To uninstall the HP Toolbox by using the Windows desktop shortcut .............................98
To uninstall the HP Toolbox by using Add/Remove Programs in the Windows
control panel...................................................................................................................9 8
Managing and configuring printer drivers ...............................................................................99
HP Web Jetadmin software plug-in ..................................................................................99
Customization utility ........................................................................................................100
Configuring e-mail alerts .......................................................................................................101
Setting the real-time clock .....................................................................................................102
Setting the date and time ................................................................................................102
Checking the printer configuration ........................................................................................105
Menu map .......................................................................................................................105
Configuration page .........................................................................................................105
Supplies status page ......................................................................................................107
PS or PCL font list ..........................................................................................................107
Managing the print cartridge .................................................................................................109
HP print cartridges ..........................................................................................................109
Non-HP print cartridges ..................................................................................................109
Print-cartridge authentication .........................................................................................109
Print-cartridge storage ....................................................................................................109
Print-cartridge life expectancy ........................................................................................110
Checking the supply level ...............................................................................................110
Cartridge-low and cartridge-out conditions ....................................................................110
Cleaning the printer ...............................................................................................................112
Cleaning the inside of the printer ....................................................................................112
Cleaning the fuser ..........................................................................................................113
Performing preventive maintenance .....................................................................................115
To reset the maintenance-kit counter .............................................................................115
Replacing the stapler unit .....................................................................................................116
To remove and replace the stapler unit ..........................................................................116
4 Problem solving
Troubleshooting flowchart .....................................................................................................120
1 Does the control panel display read READY? ............................................................120
2 Can you print a configuration page? ...........................................................................121
3 Can you print from a program? ...................................................................................122
4 Does the job print as expected? ..................................................................................124
5 Does the printer select the proper trays and paper-handling accessories? ...............126
Solving general printing problems .........................................................................................128
Guidelines for using paper ....................................................................................................132
Printing special pages ...........................................................................................................133
Clearing jams ........................................................................................................................134
Jam locations ..................................................................................................................134
Clearing jams from the top-cover and print-cartridge areas ...........................................134
Clearing jams from the optional envelope feeder ...........................................................136
Clearing jams from the trays ...........................................................................................137
ENWW vii
