Introduction ....................................................................................................................................... 57
Jam locations ..................................................................................................................................... 57
Frequent or recurring paper jams ..................................................................................................... 58
Clear jams from the input tray .......................................................................................................... 59
Clear jams from inside the product ................................................................................................... 61
Clear jams from the output areas ..................................................................................................... 62
Improve print quality ........................................................................................................................................... 63
Introduction ....................................................................................................................................... 63
Reprint the document ....................................................................................................................... 63
Check the toner level ......................................................................................................................... 63
Update the printer rmware ............................................................................................................. 63
Print from a dierent software program .......................................................................................... 63
Check the paper type and print quality settings for the print job .................................................... 63
Check the paper type loaded in the printer .................................................................... 64
Check the paper type and print quality settings (Windows) .......................................... 64
Check the paper type and print quality settings (OS X) ................................................. 64
Visually inspect the imaging drum .................................................................................................... 65
Check paper and the printing environment ...................................................................................... 65
Step one: Use paper that meets HP specications ........................................................ 65
Step two: Check the environment .................................................................................. 65
Adjust Print Density ........................................................................................................................... 66
Resolving print quality problems ........................................................................................................................ 67
Solve wireless network problems ....................................................................................................................... 72
Introduction ....................................................................................................................................... 72
Wireless connectivity checklist ......................................................................................................... 72
Perform a wireless network diagnostic test ..................................................................................... 73
The printer does not print after the wireless conguration completes ........................................... 73
The printer does not print, and the computer has a third-party rewall installed .......................... 74
The wireless connection does not work after moving the wireless router or printer ...................... 74
Cannot connect more devices to the wireless printer (Wi-Fi Direct) ................................................ 74
The wireless printer loses communication when connected to a VPN ............................................. 74
The network does not appear in the wireless networks list ............................................................ 75
The wireless network is not functioning ........................................................................................... 75
Reduce interference on a wireless network ...................................................................................... 75
Solve Ethernet connection problems .................................................................................................................. 77
Appendix A Printer specications .................................................................................................................... 79
Technical specications ....................................................................................................................................... 79
Supported operating systems ............................................................................................................................. 79
Printer dimensions .............................................................................................................................................. 81
Power consumption, electrical specications, and acoustic emissions ............................................................. 81
ENWW v
