Poor print quality and unexpected printouts.............................................................................48
General tips........................................................................................................................48
Meaningless characters print..............................................................................................49
Ink is smearing....................................................................................................................50
Ink is not filling the text or graphics completely..................................................................51
Output is faded or dull colored............................................................................................51
Colors are printing as black and white................................................................................52
Wrong colors are printing...................................................................................................52
Printout shows bleeding colors...........................................................................................52
Colors do not line up correctly............................................................................................53
Streaks or lines in printouts................................................................................................53
Advanced ink cartridge maintenance.......................................................................................54
Clean the ink cartridge contacts.........................................................................................54
Clean the area around the ink nozzles...............................................................................55
Replace the ink service module..........................................................................................57
Solve paper-feed problems......................................................................................................57
Media is not supported for the printer.................................................................................57
Media is not picked up........................................................................................................58
Media is not coming out correctly.......................................................................................58
Pages are skewing.............................................................................................................58
Multiple pages are being picked up....................................................................................58
Troubleshoot installation issues...............................................................................................58
Hardware installation suggestions......................................................................................58
Software installation suggestions.......................................................................................59
Problems setting up Bluetooth wireless communication....................................................60
Check the Bluetooth settings........................................................................................60
Check the Bluetooth wireless signal.............................................................................60
Understand the printer information pages................................................................................60
Print printer information pages from the control panel........................................................61
Print printer information pages from the software...............................................................61
Clear jams.................................................................................................................................62
Clear a jam in the printer....................................................................................................62
Tips for avoiding jams.........................................................................................................63
Control panel lights reference...................................................................................................64
A Technical information
Warranty information................................................................................................................69
Hewlett-Packard limited warranty statement......................................................................70
Ink cartridge warranty information......................................................................................71
Contents
3
