6 Solve a problem
HP support................................................................................................................................59
Obtain electronic support....................................................................................................59
HP support by phone..........................................................................................................60
Before you call..............................................................................................................60
Phone support period...................................................................................................60
Telephone support numbers.........................................................................................61
After the phone support period.....................................................................................63
General troubleshooting tips and resources.............................................................................63
Solve printing problems............................................................................................................64
The printer shuts down unexpectedly.................................................................................64
All printer lights are on or flashing......................................................................................64
The printer is not responding (nothing prints).....................................................................64
Printer does not accept ink cartridge..................................................................................65
Printer takes a long time to print.........................................................................................65
Blank or partial page printed...............................................................................................66
Something on the page is missing or incorrect...................................................................67
Placement of the text or graphics is wrong.........................................................................68
Poor print quality and unexpected printouts.............................................................................68
General tips........................................................................................................................69
Meaningless characters print..............................................................................................70
Ink is smearing....................................................................................................................70
Ink is not filling the text or graphics completely..................................................................71
Output is faded or dull colored............................................................................................71
Colors are printing as black and white................................................................................72
Wrong colors are printing...................................................................................................72
Printout shows bleeding colors...........................................................................................73
Colors do not line up correctly............................................................................................73
Printouts have streaks or lines...........................................................................................74
Advanced ink cartridge maintenance.......................................................................................74
Clean the ink cartridge contacts.........................................................................................75
Clean the area around the ink nozzles...............................................................................76
Replace the ink service module..........................................................................................77
Solve paper-feed problems......................................................................................................78
Media is not supported for the printer.................................................................................78
Media is not picked up........................................................................................................78
Media is not coming out correctly.......................................................................................78
Pages are skewing.............................................................................................................78
Multiple pages are being picked up....................................................................................79
Solve copy problems................................................................................................................79
No copy came out...............................................................................................................79
Copies are blank.................................................................................................................80
Documents are missing or faded........................................................................................80
Size is reduced...................................................................................................................80
Copy quality is poor ...........................................................................................................80
Copy defects are apparent.................................................................................................81
The printer prints half a page, then ejects the paper..........................................................81
Paper mismatch..................................................................................................................82
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