Bedienungsanleitung HP OfficeJet 6954 (Seite 121 von 174) (Englisch)

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3. Check the printer software to make sure you have selected the appropriate paper type from the Media

drop-down list and the appropriate print quality from the Quality Settings options.

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In the printer software, under Print, Scan, & Fax , in the Print section, click Set Preferences to

access the print properties.

4. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see

Check the estimated ink levels . If the cartridges are low on ink, consider replacing them.

5. Align the printhead.

To align the printhead from the printer software

NOTE: Aligning the printhead ensures the high-quality output. The printhead does not have to be

realigned when cartridges are replaced.

a. Load letter or A4 unused plain white paper into the input tray.

b. Open the HP printer software. For more information, see Open the HP printer software (Windows) .

c. In the printer software, under Print, Scan, & Fax , in the Print section, click Maintain Your Printer

to access the printer toolbox.

d. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an

alignment sheet.

6. Print a diagnostics page if the cartridges are not low on ink.

To print a diagnostics page from the printer software

a. Load letter, A4, or legal unused plain white paper into the input tray.

b. Open the HP printer software. For more information, see Open the HP printer software (Windows) .

c. In the printer software, under Print, Scan, & Fax , in the Print section, click Maintain Your Printer

to access the printer toolbox.

d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.

7. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in

the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.

To clean the printhead from the printer software

NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a

few minutes. Some noise might be generated in the process.

a. Load letter, A4, or legal unused plain white paper into the input tray.

b. Open the HP printer software. For more information, see Open the HP printer software (Windows) .

c. In the printer software, under Print, Scan, & Fax , in the Print section, click Maintain Your Printer

to access the printer toolbox.

d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions.

8. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .

This website provides information and utilities that can help you correct many common printer

problems. If prompted, select your country/region, and then click All HP Contacts for information on

calling for technical support.

108 Chapter 10 Solve a problem ENWW

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