Open the embedded web server ..................................................................................................... 108
Embedded web server cannot be opened ...................................................................................... 109
10 Solve a problem ....................................................................................................................................... 110
Jams and paper-feed issues .............................................................................................................................. 110
Clear a paper jam ............................................................................................................................. 110
Read general instructions in the Help for clearing paper jams .................................... 111
Clear a print carriage jam ................................................................................................................ 115
Read general instructions in the Help for clearing a print carriage jams .................... 116
Learn how to avoid paper jams ....................................................................................................... 116
Solve paper-feed problems ............................................................................................................. 116
Printing issues ................................................................................................................................................... 117
Fix problems with page not printing (unable to print) ................................................................... 117
Read general instructions in the Help for unable to print issues ................................ 118
Fix print quality issues .................................................................................................................... 122
Read general instructions in the Help for resolving print quality issues ..................... 122
Copy issues ........................................................................................................................................................ 125
Scan issues ........................................................................................................................................................ 125
Fax issues ........................................................................................................................................................... 125
Run the fax test ............................................................................................................................... 126
What to do if the fax test failed ...................................................................................................... 126
Troubleshoot fax problems ............................................................................................................. 130
Read general instructions in the Help for specic fax problems ................................................... 130
The display always shows Phone O Hook .................................................................. 130
The printer is having problems sending and receiving faxes ...................................... 130
The printer cannot receive faxes, but can send faxes .................................................. 132
The printer cannot send faxes, but can receive faxes .................................................. 133
Fax tones are recorded on my answering machine ...................................................... 133
The computer cannot receive faxes (HP Digital Fax) ................................................... 133
Network and connection issues ........................................................................................................................ 133
Fix wireless connection ................................................................................................................... 134
Find network settings for wireless connection .............................................................................. 134
Fix Wi-Fi Direct connection ............................................................................................................. 134
Fix Ethernet connection .................................................................................................................. 135
Printer hardware issues ..................................................................................................................................... 135
Get help from the printer control panel ............................................................................................................ 136
Get help from the HP Smart app ....................................................................................................................... 136
Understand printer reports ............................................................................................................................... 136
Printer status report ....................................................................................................................... 136
Network conguration page ........................................................................................................... 137
Print quality report .......................................................................................................................... 137
ENWW ix
