Solve wireless problems .........................................................................................................77
Basic wireless troubleshooting .........................................................................................78
Advanced wireless troubleshooting ..................................................................................78
Make sure your computer is connected to your network .............................................79
Make sure that the HP device is connected to your network ......................................80
Check to see if the firewall software is blocking communication .................................81
Make sure the HP device is online and ready .............................................................81
Your wireless router is using a hidden SSID ...............................................................82
Make sure the wireless version of the HP device is set as the default printer
driver (Windows only) .................................................................................................82
Make sure the HP Network Devices Support service is running (Windows only) ........82
Add hardware addresses to a wireless access point (WAP) .......................................83
Troubleshoot installation issues ..............................................................................................83
Hardware installation suggestions ....................................................................................83
Software installation suggestions ...................................................................................... 84
Solve network problems ...................................................................................................84
Clear jams ..............................................................................................................................86
Clear a jam in the device ..................................................................................................86
Tips for avoiding jams .......................................................................................................87
Errors ......................................................................................................................................87
Printhead(s) Missing - The following printhead appears to be missing, not detected,
or incorrectly installed .......................................................................................................88
Incompatible Printhead - The following printhead is not intended for use in this
printer ...............................................................................................................................88
Printhead problem - The following printhead has a problem .............................................88
Device Disconnected ........................................................................................................88
Replace Cartridge(s) Soon - Replace the following cartridge soon ................................... 88
Cartridge Problem - The following cartridge appears to be missing or damaged ..............89
Cartridge Problem - The following cartridge must be replaced .........................................89
Paper Mismatch - Paper detected does not match paper size or type selected ...............89
The cartridge cradle cannot move. Please turn device power off. Check device for
paper jam or other obstruction ..........................................................................................89
Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the
Resume button on the printer ...........................................................................................89
The printer is out of paper. Load more paper and press the Resume button on the
front of the printer .............................................................................................................89
Incompatible Cartridge(s) - The following cartridge is not intended for use in this
printer. ..............................................................................................................................90
Printer Offline - Your printer is currently offline .................................................................90
Printer Paused - Your printer is currently paused .............................................................90
Document failed to print - The job failed to print due to an error in the printing
system ..............................................................................................................................91
General printer error..........................................................................................................91
6 Control-panel lights reference
Interpreting control-panel lights ..............................................................................................92
A HP supplies and accessories
Order printing supplies online .................................................................................................97
Accessories ............................................................................................................................97
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