Bedienungsanleitung HP OfficeJet Pro 8023 (Seite 168 von 205) (Englisch)

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● If you have a computer dial-up modem on the same phone line with the printer, check to make sure that

the software that came with your modem is not set to receive faxes automatically. Modems that are set

up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents

the printer from receiving fax calls.

● If you have an answering machine on the same phone line with the printer, you might have one of the

following problems:

– Your answering machine might not be set up correctly with the printer.

– Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and

the sending fax machine might disconnect.

– Your answering machine might not have enough quiet time after your outgoing message to allow

the printer to detect fax tones. This problem is most common with digital answering machines.

The following actions might help to solve these problems:

– When you have an answering machine on the same phone line you use for fax calls, try connecting

the answering machine directly to the printer.

– Make sure the printer is set to receive faxes automatically.

– Make sure the Rings to Answer setting is set to a greater number of rings than the answering

machine.

– Disconnect the answering machine and then try receiving a fax. If faxing is successful without the

answering machine, the answering machine might be causing the problem.

– Reconnect the answering machine and record your outgoing message again. Record a message

that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording

your message. Leave at least 5 seconds of silence at the end of the voice message. There should be

no background noise when recording this silent time. Try to receive a fax again.

NOTE: Some digital answering machines might not retain the recorded silence at the end of your

outgoing message. Play back your outgoing message to check.

● If the printer shares the same phone line with other types of phone equipment, such as an answering

machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced.

The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of

your phone. A reduced fax signal can cause problems during fax reception.

To nd out if other equipment is causing a problem, disconnect everything except the printer from the

phone line, and then try to receive a fax. If you can receive faxes successfully without the other

equipment, one or more pieces of the other equipment is causing problems; try adding them back one at

a time and receiving a fax each time, until you identify which equipment is causing the problem.

● If you have a special ring pattern for your fax phone number (using a distinctive ring service through

your telephone company), make sure that the Distinctive Ring feature on the printer is set to match.

The printer cannot send faxes, but can receive faxes

● The printer might be dialing too fast or too soon. You might need to insert some pauses in the number

sequence. For example, if you need to access an outside line before dialing the phone number, insert

a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you

might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touch

the * repeatedly, until a dash (-) appears on the display.

162 Chapter 9 Solve a problem ENWW

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